Netcall Technology Ltd.

Netcall is trusted by organisations worldwide, with 9 out of 10 customers ready to recommend us. With Liberty Converse CX, you can streamline operations, enhance customer engagement, and achieve real, measurable results.

www.netcall.com/

Contact Name: Netcall

Tel No: 0330 333 6100

Contact Email: hello@netcall.com

Profile:

Netcall’s Liberty Converse CX is a next-generation, AI-powered contact centre platform that helps businesses deliver outstanding customer service while improving efficiency and reducing costs. It brings together front, middle and back-office processes, streamlining workflows and enabling teams to collaborate effectively.

Unlike traditional contact centre solutions, Liberty Converse CX connects systems, automates tasks and ensures a smooth flow of information. This helps businesses resolve customer issues faster, simplify operations, and deliver better outcomes.

Key features include:

AI-powered chatbots to handle routine queries and free up agents for more complex tasks
Intelligent routing to connect customers to the right team member quickly
Multilingual translation supporting over 75 languages to remove language barriers
Generative AI summarisation to provide quick summaries of customer interactions, improving post-call wrap-up and enabling better coaching
Predictive analytics to anticipate customer needs and spot trends
Omnichannel communication across voice, email, chat, social media and more
Workforce optimisation tools to manage staffing and resources efficiently

As part of Liberty platform, Liberty Converse CX uses low-code automation and AI tools to help businesses innovate faster, reduce manual effort, and focus on what matters most.

Netcall is trusted by organisations worldwide, with 9 out of 10 customers ready to recommend us. With Liberty Converse CX, you can streamline operations, enhance customer engagement, and achieve real, measurable results.