SequenceShift - Call Centre Helper

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Agent-assisted & self-service phone payments for Amazon Connect, Salesforce Service Cloud Voice and Zendesk for Contact Center.

Our service solutions allow you to outsource the job of capturing credit card information and minimize your exposure to the PCI-DSS when taking payments over the phone.

Sign up for your free trial via AWS Marketplace and start securely processing cardholder data in less than an hour.

Latest Content from SequenceShift

Recent Articles Most Viewed Articles

Are You Doing Enough to Protect Your Contact Centre Data?

Are You Doing Enough to Protect Your Contact Centre Data?

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Integrates Secure Payments Into Zendesk

SequenceShift Supports ECCCSA Recognition Across Europe

SequenceShift Supports ECCCSA Recognition Across Europe

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Chef Works Implemented PCI-Compliant Solution

Case Study: Chef Works Implemented PCI-Compliant Solution

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Zendesk Seals Deal to Acquire Local Measure

Zendesk Seals Deal to Acquire Local Measure

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?