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A selection of questions and answers from the Call Centre Helper and Call Centre Voice communities.
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POPULAR
FTE Calculations
Typing While Talking
How to Calculate AHT Manually
Call Recording – When You Must?
Not Ready Codes
Seat Utilisation
Forecast Variance Calculation
Colours In A Call Center
What is MIS With Reference to A Call Centre, How Does MIS Work
Strengths and Weaknesses of Call Centre Agents
Call Centre Agent Performance Targets
Need to Make A MIS Report for A Call Center Within 24 Hours
Dials Vs DMC’s
ACD ‘Call In Queue’ Announcements
Customer Care Mission Statements
Ratio of Supervisors Or Trainers Per Customer Service Rep.
Merging of 2 Different Call Centre Operations
Script for Verification Calls
Making Notes On Customers Account
Back Office Document Process – FTE Calculation Help
Call Centre Rota Formats
Calls Or Customers Per Hour Calculation
Outbound Capacity Planning…
Computing FTE for Chat Account
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