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Podcasts

The Contact Centre Podcast, produced by Call Centre Helper is a podcast series looking at every area of the Contact Centre, Call Center and Customer Service space.

The contact centre podcast cover art for Nick Drake Knight's discussion on 'contact centre coaching: How to sustain learning and make it fun!'

Podcast – Contact Centre Coaching: How to Sustain Learning and Make it Fun!

The contact centre podcast cover art for Martin Teasdale's discussion on 'How to extract more value from your contact centre quality programme'

Podcast: How to Extract More Value From Your Contact Centre Quality programme

The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'

Podcast: How can We Increase Customer Engagement by Doing Less

Podcast: Channel Shift: How can we safely move customers from one channel to another?

Podcast: How can we improve customer journeys to create happy customers?

Podcast: Contact Centre AI: What are your options?

Podcast: How can you boost First Contact Resolution in your contact centre?

Call Centre Helper Podcast cover image all episodes

The Contact Centre Podcast: Catch-up with Every Episode So Far!

Podcast: How can you create a happy culture of positive people?

Podcast: How Can You Use Customer Emotions to Your Advantage?