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Podcast: Contact Centre AI: What are your options?


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David Naylor

The Contact Centre Podcast: Episode Four

In this episode, Dr. David Naylor of Humanotics discusses how contact centres are using different forms of artificial intelligence (AI), while dissecting some of the hype surrounding the technology.

As part of our discussion, we remove many AI miscoceptions while discussing the promise of technologies such as predictive routing, biometrics and chatbots.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this webpage, just hit the play button below:

This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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Published On: 19th Aug 2019 - Last modified: 23rd Jan 2020
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