COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

Podcast: Contact Centre AI: What are your options?

Thumbnail Image of David Naylor

David Naylor

The Contact Centre Podcast: Episode Four

In this episode, Dr. David Naylor of Humanotics discusses how contact centres are using different forms of artificial intelligence (AI), while dissecting some of the hype surrounding the technology.

As part of our discussion, we remove many AI miscoceptions while discussing the promise of technologies such as predictive routing, biometrics and chatbots.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this webpage, just hit the play button below:

This podcast was made possible by our sponsor, Genesys. To request a demo of their contact centre software, visit:

What do you think of our podcasts? Let us know by filling in this simple survey. All your feedback is greatly appreciated and, by taking part, you might just win a prize…

Published On: 19th Aug 2019 - Last modified: 23rd Jan 2020
Read more about - Podcasts, ,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.