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A wide selection of easy to digest video content from Call Centre Helper.
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How to Choose Which Calls to Evaluate
Getting Started With Forecasting
How to Calculate ‘Not Ready’ Rate
Agent Statements for Supporting Bereaved Customers
Tips to Improve Forecast Accuracy
Simple Ways to Speed Up After-Call Work
How Accurate is Your Forecasting?
How to Improve Your Net Promoter Score (NPS)
Top Tips to Optimize Occupancy and Utilization
Ways to Measure Customer Emotion in the Contact Centre
Steps to Creating ‘Super-Fan’ Customers
Examples of Customer Service Empathy Statements
Tips to Reduce Call Queue Time
Methods to Calculate Forecast Accuracy
Self-Service and Why Contact Centres Should Offer It
What’s the Difference Between Empathy and Sympathy?
Tips to Reduce Repeat Contacts
How to Improve Your QA
Why FCR Matters and How to Measure It
3 Common Contact Centre QA Challenges
How to Inspire Agents for Success
Understanding Quality Assurance and Its Importance
How to Choose the Right Metrics to Track Agent Performance
How to Bring Customer Journey Maps to Life
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7 Ways You’re Punishing Your Best Agents Right Now
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