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Articles by Guest Author

A selection of articles from contact centre industry experts

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Faking Empathy Is Now a Huge Risk for UK Companies

Business people combining their ideas, minds, and thoughts to create a bigger and better idea

Mitel Expands Partnership With BT

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Case Study: TechStyle Provides Connected Employee Experience

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Transform Service Delivery with Powerful New Technology Trends

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What Will Retail Post-Covid Return Mean for Customer Service?

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Why Voice Matters When Mapping the Full Customer Journey

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The Contact Centre and the Post-Pandemic Shopper

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Measuring the Hard and Soft ROI of Telecoms Testing

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3 Ways NLP Enhances CX

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Your Guide to NLP and NLU in the Contact Centre

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What Is Conversational Intelligence?

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9 in 10 UK Executives Are Looking to AI to Improve CX

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Five9 Announces Partnership With Bolt Data

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Staff Training for Omnichannel Support

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Communications System Complacency Is a Risky Business

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Five9 Launches Service Cloud Voice Partner Telephony

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How to Bridge Silence on a Call

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3 Tips for a Happy and High Performing Workforce

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Case Study: How PAR Technology Uses UC Integration

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Signs Your Contact Centre Needs a WEM Solution

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Case Study: Valda Energy’s Efficient Customer Service

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Launch of Updated Odigo for Salesforce

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Talkdesk for Service Cloud Voice on Salesforce AppExchange

Champion golden trophy for winner

Vonage Wins Salesforce Partner of the Year Award