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Articles by Guest Author
A selection of articles from contact centre industry experts
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EvaluAgent Integrates ChatGPT in Industry First Milestone
Cyara Acquires Spearline
Agents Empowered With More Fluid Experiences
Achieving the Most From Workforce Engagement Management
Case Study: Comdata’s Consistent Process Drives Performance
Zoom Contact Center Powers Up with Calabrio
Jabra Expands the Evolve2 Range
The Agent Working 24-7 Might Need a Tune-up
6 Tips for Driving Better Scheduling Practices
Grow the Influence of the Many
Top Tips to Spring-Clean Your Team’s Wellbeing
Analysing Data to Improve Efficiency
Case Study: CX and Digital Transformation Within the Public Sector
Case Study: Sykes Speeds Up Onboarding
Five9 Expands Partnership with Invoca
Are You Confusing These Popular Metrics?
AI and Automation Enhancing Performance
GPT-4 and the Agent of the Future
Customer Loyalty Explained
The Quiet Quitting and Employee Engagement Link
How (and Why) the Nature of Work Is Changing
Automated Interaction Summaries Benefit Agents
Supercharge Your Contact Centre Experience
Introducing SmartScore Powered by ChatGPT
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Editor's Pick
Turn a Bad Team Leader Into a Good Team Leader
Which Soft Skills Do CX Leaders Really Need?
7 Ways You’re Punishing Your Best Agents Right Now
What’s Really Ruining Empathy in Customer Service?
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