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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Rebranding concept

Evaluagent Introduces a Refreshed Brand Identity

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10 Christmas Office Games to Motivate Your Team

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Uniphore and Konecta Join Forces to Advance AI in CX

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Winners Announced at 2024 European Contact Centre & Customer Service Awards

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70% of Agents Would Recommend Their Jobs, New Study Reveals

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Scorebuddy Secures €5 Million Investment From Foresight

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8×8 Unveils Refreshed Brand to Elevate CX

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Five9 GenAI Studio Wins Best New Product Award

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Talkdesk Embedded Has Been Launched to Simplify Workflows

Call Recording Software concept

Akixi Strengthens Microsoft Teams Offering with Oak Innovation’s Certified Call Recording

Cost and Security Stall AI adoption in 2024 featured image

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

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Five9 and ServiceNow Expand Partnership with New AI Solution

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Five9 Launches AI Agents for Personalised Service

New feature concept

MiaRec Launches Enhanced Topic Analysis Features

Online Survey Concept

ContactBabel Launches Latest Survey for 2025 Insights

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Over Half of Contact Centre Interactions Still Rely on Voice Calls, New Survey Reveals

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The Bradford Factor – Improving Contact Centre Absenteeism

AI Translation technology concept

NICE Launches AI-Powered Global Translator for Business

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Odigo Appoints Laurent Dechaux as New CEO

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Puzzel CX Solutions Deliver 278% ROI

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Zoom Contact Centre Introduces New Updates

Call & Contact Centre Expo 2024

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NICE Has Launched CXone Mpower with AI Integration Updates

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8×8 Expands AI Voice Support for Global Users

EvaluAgent CC Performance Summit 2025 box

Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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