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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

Hand shaking

Smobi Partners With Vonage to Power RCS Messaging

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Content Guru’s Global AI Vision Takes Centre Stage

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9 Ways to Motivate Your Customer Service Teams

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Zoom Introduces New Features Across its Workplace Platform

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How to Prevent and Overcome Call Centre Burnout

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Sabio and VoiceAbility Launch Neurodivergent CX Solution

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Understanding Call Avoidance in Contact Centres

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Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

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Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

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Forrester Announce New CCaaS Wave For 2025

The words average speed of answer

The Ultimate Guide to Average Speed of Answer (ASA)

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NICE Named CCaaS Leader in Forrester 2025 Report

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Salesforce Launches Agentforce to Power Service Field AI

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How to Improve First Contact Resolution

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Evaluagent and Phase2 Join Forces to Revolutionize QA

Live chat support

14 Live Chat Best Practices for Better Customer Support

Robot Call centre agent sat at a desk with a headset on

Workvivo by Zoom Debuts New AI Tool

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8×8 Introduces AI Orchestrator to Simplify Bot Integration

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8×8 Launches New Solution for Improving Customer Journeys

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10 Ways to Reduce Repeat Calls in Your Contact Centre

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Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

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Sabio Launches App to Simplify Employee Leave Management

Cloud Migration Concept

Sabio Leads Essent’s Cloud Migration to Enhance CX

Content Guru Jan26 Webinar box

Editor's Pick

Thumbnail How to Unite Your QA and Frontline Teams

How to Unite Your QA and Frontline Teams

Thumbnail New Ways to Help Agents Build Rapport

New Ways to Help Agents Build Rapport

Thumbnail Top Contact Centre Predictions for 2026

Top Contact Centre Predictions for 2026

Thumbnail 5 Ways to Boost Team Performance

5 Ways to Boost Team Performance

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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