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Articles by Hannah Swankie

Hannah joined Call Centre Helper as Digital Content Assistant in 2024.

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Puzzel Acquires Capturi to Boost AI-Powered CX

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The Evaluagent Contact Center Performance Summit 2024: Our Highlights

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Dialpad Acquires Surfboard to Boost WFM Capabilities

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Calabrio WFM Integrates with Microsoft Dynamics 365

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Sabio, Avaya and Transcom Unveil AI Translation for Contact Centres

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MaxContact CEO Ben Booth Earns LDC Top 50 Spot

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Women in CX Hosts First US Conference

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Insurance Leader Partners with Sabio for Digital Transformation

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HP Launches a Series of Next-Generation Innovations

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UJET Secures $76M to Boost AI-Powered CX

Healthcare Technology

Talkdesk Launches New Healthcare Specific Capabilities

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Zoom Expands onto the AWS Marketplace

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Verint and Five9 Announce New Enhanced Partnership

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Calabrio C3 Event: New Products, AI, and Leadership Revealed

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AI Tops UK Business Priorities for 2030

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Zoom and Mitel Announce Partnership to Transform UC Solutions

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Talkdesk Delivers Hyper-Personalized Customer Experience

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MaxContact Launches Contact Hub Connect for Digital CX

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Topdanmark Partners With Sabio for Workforce Upgrade

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Arrow XL has Selected NICE to Drive its Digital Transformation

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8×8 Expands Video Elevation to Enhance Contact Centre Efficiency

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EvaluAgent Is Selected to Join TechNation Future Fifty 2024

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Assembled Integrates with Gladly to Enhance Operations

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Dutch Railways Boosts Its Customer Experience With NICE