2023 Survey Report: What Contact Centres Are Doing Right Now Related Articles 2020 Survey Report: What Contact Centres Are Doing Right Now 2021 Survey Report: What Contact Centres Are Doing Right Now 2019 Survey Report: What Contact Centres Are Doing Right Now 2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? 130 Filed under - Contact Centre News, Centrical, NICE, Odigo, Sabio, Scorebuddy The results are in! You can now download our popular annual report, created with insights from 216 contact centre professionals – on everything from ChatGPT and managing digital channels to better managing wellbeing, diversity, and the cost-of-living crisis.With extensive research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to benchmark your operation? A Call Centre Helper Research Paper run in partnership with Centrical, NICE, Odigo, Sabio and Scorebuddy. Click here to download the survey report. Author: Jo Robinson Published On: 10th Oct 2023 Read more about - Contact Centre News, Centrical, NICE, Odigo, Sabio, Scorebuddy Recommended Articles 2020 Survey Report: What Contact Centres Are Doing Right Now 2021 Survey Report: What Contact Centres Are Doing Right Now 2019 Survey Report: What Contact Centres Are Doing Right Now 2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter