2023 Survey Report: What Contact Centres Are Doing Right Now

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The results are in! You can now download our popular annual report, created with insights from 216 contact centre professionals – on everything from ChatGPT and managing digital channels to better managing wellbeing, diversity, and the cost-of-living crisis.

With extensive research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to benchmark your operation?

A Call Centre Helper Research Paper run in partnership with Centrical, NICE, Odigo, Sabio and Scorebuddy.

Click here to download the survey report.

Author: Jo Robinson

Published On: 10th Oct 2023
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