2023 Survey Report: What Contact Centres Are Doing Right Now Related Articles 2021 Survey Report: What Contact Centres Are Doing Right Now 2020 Survey Report: What Contact Centres Are Doing Right Now 2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? White Paper (2017 Edition): What Contact Centres Are Doing Right Now 139 Filed under - Contact Centre News, Centrical, NICE, Odigo, Sabio, Scorebuddy The results are in! You can now download our popular annual report, created with insights from 216 contact centre professionals – on everything from ChatGPT and managing digital channels to better managing wellbeing, diversity, and the cost-of-living crisis.With extensive research into the latest ways that contact centres are looking to improve their people, processes and technology, what better resource is there to benchmark your operation? A Call Centre Helper Research Paper run in partnership with Centrical, NICE, Odigo, Sabio and Scorebuddy. Click here to download the survey report. Author: Jo Robinson Published On: 10th Oct 2023 Read more about - Contact Centre News, Centrical, NICE, Odigo, Sabio, Scorebuddy Recommended Articles 2021 Survey Report: What Contact Centres Are Doing Right Now 2020 Survey Report: What Contact Centres Are Doing Right Now 2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? White Paper (2017 Edition): What Contact Centres Are Doing Right Now Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: The Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers Webinar Replay: Improving Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter