THE DATE: Thursday 17th March 2016
THE LOCATION: Great John Street Hotel in Manchester
THE DESCRIPTION: Join Sabio, Thursday March 17th, for the ‘Avaya Contact Centre Futures – 2016 and Beyond’ event at Great John Street Hotel in Manchester, for an insight into the Future of the Contact Centre.
Registrations, tea and coffee begins at 10.00am with the first session starting at 10.30am.
Why Attend
What does a contact centre look like in the future? Find out about innovative ways you can improve customer service with cutting edge technologies from our partners Avaya, Verint and Nuance.
What you’ll learn
- What the future of contact centres holds
- Insight from our recent trip to Silicon Valley and visits to Facebook, Google and Amazon
- Avaya Roadmap and benefits
- Avaya’s new application Engagement Delevopment Platform (EDP)
- Interactive demonstrations on how to get the most benefit from Speech Analytics from Verint
- Insightful demonstrations from Nuance on their Voice Biometrics applications and ‘Nina’ the Virtual Assistant
- Sabio’s best kept secret – Network Services
- Insightful customer case study
Who Should Attend
- Contact Centre Directors and Managers
- Customer Experience/Service Directors and Managers
- Finance and IT Directors and Managers
Sabio presenters include
- Kenneth Hitchen, Founding Director, Sabio
- Stuart Dorman, Head of Consultancy, Sabio
- Ben Le Feuvre, Head of Network Services, Sabio
The day will conclude with drinks and canapes at the Rooftop Lounge vith views that extend over the city.
@sabiosense #sabioevents
SEE LIVE DEMO’s FROM: Sabio, Avaya, Verint and Nuance
Author: Rachael Trickey
Published On: 2nd Jan 2016 - Last modified: 30th Oct 2017
Read more about - Archived Content, Sabio
