Avaya Contact Centre Futures 2016 and Beyond 258 Filed under - Archived Content, Sabio THE DATE: Thursday 17th March 2016 THE LOCATION: Great John Street Hotel in Manchester THE DESCRIPTION: Join Sabio, Thursday March 17th, for the ‘Avaya Contact Centre Futures – 2016 and Beyond’ event at Great John Street Hotel in Manchester, for an insight into the Future of the Contact Centre. Registrations, tea and coffee begins at 10.00am with the first session starting at 10.30am. Why Attend What does a contact centre look like in the future? Find out about innovative ways you can improve customer service with cutting edge technologies from our partners Avaya, Verint and Nuance. What you’ll learn What the future of contact centres holds Insight from our recent trip to Silicon Valley and visits to Facebook, Google and Amazon Avaya Roadmap and benefits Avaya’s new application Engagement Delevopment Platform (EDP) Interactive demonstrations on how to get the most benefit from Speech Analytics from Verint Insightful demonstrations from Nuance on their Voice Biometrics applications and ‘Nina’ the Virtual Assistant Sabio’s best kept secret – Network Services Insightful customer case study Who Should Attend Contact Centre Directors and Managers Customer Experience/Service Directors and Managers Finance and IT Directors and Managers Sabio presenters include Kenneth Hitchen, Founding Director, Sabio Stuart Dorman, Head of Consultancy, Sabio Ben Le Feuvre, Head of Network Services, Sabio The day will conclude with drinks and canapes at the Rooftop Lounge vith views that extend over the city. @sabiosense #sabioevents SEE LIVE DEMO’s FROM: Sabio, Avaya, Verint and Nuance Author: Rachael Trickey Published On: 2nd Jan 2016 - Last modified: 30th Oct 2017 Read more about - Archived Content, Sabio Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter