IP Integration, a leading provider of customer engagement solutions, has been awarded the prestigious Avaya 2016 Strategic Win Award for the Asia region.
IP Integration was responsible for securing and fulfilling a major installation of Avaya’s contact centre solution for ESL, the international gaming organisation.
Combining the Avaya solution with a selection of its own complementary tools, IP Integration specified and managed the highly complex roll-out. This not only augments and extracts value from ESL’s existing back-end platforms but also provides the company with a sophisticated omnichannel contact solution with full personalisation attributes to enhance the experience of its customers.
For more information visit www.ipintegration.com