BSc Customer Contact Planning and Management 201 Filed under - Archived Content, The Forum THE DATE: 8th – 9th February 2017 THE LOCATION: Belfast THE DESCRIPTION: This is the final year of the degree course. Awarded by Ulster University, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. A blend of best practice, practical research and academic rigour, the programme introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research. THE ORGANISERS: The Forum THE WEBLINK: http://theforum.social/Training/ArticleId/1975 Author: Rachael Trickey Published On: 21st Dec 2016 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter