We at Call Centre Helper thought we would make this Blue Monday a bit brighter by releasing our back catalogue of Contact Centre Survey Research.
Since 2015 Call Centre Helper has conducted an annual survey aimed at discovering the latest insights on ‘What Contact Centres Are Doing Right Now’, and in 2016, 2019 and 2020 we conducted a second survey where we explored ‘Is Your Contact Centre Delivering Exceptional Customer Service?’
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
- What Contact Centres Are Doing Right Now (2022 Edition)
- What Contact Centres Are Doing Right Now (2021 Edition)
- What Contact Centres Are Doing Right Now (2020 Edition)
- What Contact Centres Are Doing Right Now (2019 Edition)
- What Contact Centres Are Doing Right Now (2018 Edition)
- What Contact Centres Are Doing Right Now (2017 Edition)
- What Contact Centres Are Doing Right Now (2016 Edition)
- What Contact Centres Are Doing Right Now (2015 Edition)
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
Our 2022 edition of What Contact Centres Are Doing Right Now is also available on our website, so download this for the most up to date contact centre statistics.
For more valuable call centre information check out our other Contact Centre Research
