Call Centre Helper Releases Survey Research


Call Centre Helper Call Centre Research Release

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We at Call Centre Helper thought we would make this Blue Monday a bit brighter by releasing our back catalogue of Contact Centre Survey Research.

Since 2015 Call Centre Helper has conducted an annual survey aimed at discovering the latest insights on ‘What Contact Centres Are Doing Right Now’, and in 2016, 2019 and 2020 we conducted a second survey where we explored ‘Is Your Contact Centre Delivering Exceptional Customer Service?’

Our 2021 edition of What Contact Centres are Doing Right Now is also available on our website, so download this for the most up to date contact centre statistics.

For more valuable call centre information check out our other Contact Centre Research

Published On: 17th Jan 2022 - Last modified: 19th Jan 2022
Read more about - Contact Centre Research,


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