Call Centre Helper Releases Survey Research Related Articles 2020 Survey Report: What Contact Centres Are Doing Right Now General Customer Service Findings: 2020 Survey Results Call Centre Workforce Management: 2020 Survey Results 2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? 762 Filed under - Contact Centre Research, Editor's Picks We at Call Centre Helper thought we would make this Blue Monday a bit brighter by releasing our back catalogue of Contact Centre Survey Research. Since 2015 Call Centre Helper has conducted an annual survey aimed at discovering the latest insights on ‘What Contact Centres Are Doing Right Now’, and in 2016, 2019 and 2020 we conducted a second survey where we explored ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ Related Research To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below: What Contact Centres Are Doing Right Now (2023 Edition) What Contact Centres Are Doing Right Now (2022 Edition) What Contact Centres Are Doing Right Now (2021 Edition) What Contact Centres Are Doing Right Now (2020 Edition) What Contact Centres Are Doing Right Now (2019 Edition) What Contact Centres Are Doing Right Now (2018 Edition) What Contact Centres Are Doing Right Now (2017 Edition) What Contact Centres Are Doing Right Now (2016 Edition) What Contact Centres Are Doing Right Now (2015 Edition) You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below: Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition) Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition) How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) For more great information check out our other Contact Centre Research Author: Robyn Coppell Published On: 17th Jan 2022 - Last modified: 10th Oct 2023 Read more about - Contact Centre Research, Editor's Picks Recommended Articles 2020 Survey Report: What Contact Centres Are Doing Right Now General Customer Service Findings: 2020 Survey Results Call Centre Workforce Management: 2020 Survey Results 2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service? Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter