Complaint Handling in Your Contact Centre – Webinar 252 Filed under - Archived Content, MaxContact Wed, Sep 7, 2022 11:00 AM – 11:45 AM BST Complaint handling in your contact centre – how to reduce them and improve customer experience With customer complaints at their highest level on record and complaint handling costing firms more than £9bn a month in lost time, according to research from The Institute of Customer Service (ICS), what can you do to minimise complaints and meet and exceed customer expectations? Join MaxContact and CX expert Natalie Calvert as we discuss how to equip your customer service staff to handle and minimise complaints in your contact centre. We’ll also be sharing an exclusive complaint reduction action plan template after the webinar to help you transform your customer experience. What you’ll get from attending: Access to expert advice from a leading CX coachActionable tips to reduce complaints in your contact centreAn exclusive complaint reduction action plan templateLive Q&A – ask our panellists anything Click to Register: https://register.gotowebinar.com/register/2194815849211763212?source=CCH+Website Author: Robyn Coppell Published On: 1st Aug 2022 - Last modified: 12th Sep 2022 Read more about - Archived Content, MaxContact Related Reports Download: The Top Contact Centre Challenges and How to Solve Them eBook: The Impact of AI on the Contact Centre Report: The Evolving Contact Centre Landscape Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter