Cyara Wins Frost & Sullivan Global Customer Experience Award

Cyara has won Global Customer Experience Testing Platform Vendor of the Year at the 2017 Frost & Sullivan Excellence Awards.

The Frost & Sullivan Excellence Awards recognise companies around the globe that have risen above the competition and demonstrate outstanding performance.

“Frost & Sullivan recognises best-in-class companies and Cyara is a standout in the rapidly growing CX market,” said Audrey William, Director and Head of Research of Information and Communication Technology, Frost & Sullivan, Asia-Pacific.

“Cyara is bringing leadership and product innovations to the CX market, and we are impressed with the long list of global brands using their solutions to drive innovation in CX. It is impressive to see an Australian start-up scale and expand its footprint globally.”

“This Frost & Sullivan accolade comes at an exciting stage of our growth, and we’re honoured to be recognised,” said Alok Kulkarni, CEO and co-founder, Cyara.

“We continue to strengthen our presence around the world, as more and more leading global brands rely on Cyara to ensure an excellent customer experience.”

Frost & Sullivan’s Australia Excellence Awards, now in its 12th consecutive year, evaluated companies on a variety of market performance indicators including:

• Revenue growth
• Market share and growth in market share
• Leadership in product innovation
• Marketing strategy
• Business development strategy

Frost & Sullivan analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.