Driving Growth Through Exceptional CX Strategy Filed under - Archived Content, Foehn, Genesys in Partnership with Genesys Learn how to drive growth through seamless customer journeys and exceptional CX strategy This exclusive event brings together leaders in contact centre technology, market insight and system deployment, giving you the answers you need This event is for directors of customer experience, CXOs, CTOs or senior decision makers involved in digital transformation and cloud contact centre projects Speakers Nick Wingrove, Leading the Solutions Consultants, Architects and the Solutions Leads across Europe, Middle East and Africa for Genesys, the team works every day with our customers and partners, to deliver the best customer experience, improve efficiency, and sales revenues. He is just about to complete his 10th year at Genesys. Prior to Genesys he worked at Nortel, IBM, Philips – where he started out in speech recognition technology. Matthew Bryars is CEO and Co-Founder at Aeriandi. He has been responsible for building the company from a start-up to a well renowned business – running services for some of the world’s largest banks and contact centres. Dan Slater is Customer Relations and Social Media Operation Manager at Kiwi.com. He is currently working on projects to enhance the Customer Experience via different channels to provide instant responses to their customers in need. Agenda 09:45 am – Reception 09:55 am – Introduction from Rafael Cortes, Head of Marketing, Foehn 10:00 am – ‘Driving growth through exceptional CX strategy using AI’ Nick Wingrove, VP Solution Consulting, Genesys 10:30 am – ‘PCI Compliance and the Contact Centre’ Matthew Bryars, CEO and Co-founder at Aeriandi 11:00 am – Break 11:10 am – ‘Using your Expert Customer Experience at the right moment’ Dan Slater, Customer Relations and Social Media Operation Manager Kiwi.com 11:30 am – Journey to PureCloud: Customer Testimonial: Damian Hall, Head of Customer Service, Vision Direct 11:50 am – Demonstration: PureCloud by Genesys, followed by an Expert Q&A panel 12:30 pm – Lunch Register Now! Author: Rachael Trickey Published On: 31st May 2019 Read more about - Archived Content, Foehn, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter