Panellists • Mike Havard – Ember Services • Nigel Dunn – Jabra • Jonty Pearce – Call Centre Helper
Topics discussed • The Latest Contact Centre trends • The move towards digital channels by the younger generation • The growth of webchat • Trends in Contact Centre metrics • First Contact Resolution/NetPromoter/Customer Effort • Changing customer expectations • Contact Centre technology • Top tips from the audience
Sponsored by Jabra. This webinar will be held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York.
Topics DiscussedTopics to be discussed
Call Centre Helper