Recorded Webinar: The Latest Call Centre Trends

The Contact Centre has changed a great deal over the past 5 years and will continue to do so. In this Webinar we look at the key Call Centre trends and how they will impact your Contact Centre. Tuesday 15th September

Panellists • Mike Havard – Ember Services • Nigel Dunn – Jabra • Jonty Pearce – Call Centre Helper

Topics discussed • The Latest Contact Centre trends • The move towards digital channels by the younger generation • The growth of webchat • Trends in Contact Centre metrics • First Contact Resolution/NetPromoter/Customer Effort • Changing customer expectations • Contact Centre technology • Top tips from the audience

Sponsored by Jabra. This webinar will be held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York.