Recorded Webinar: The Latest Call Centre Trends

The Contact Centre has changed a great deal over the past 5 years and will continue to do so. In this Webinar we look at the key Call Centre trends and how they will impact your Contact Centre. Tuesday 15th September

Panellists • Mike Havard – Ember Services • Nigel Dunn – Jabra • Jonty Pearce – Call Centre Helper

Topics discussed • The Latest Contact Centre trends • The move towards digital channels by the younger generation • The growth of webchat • Trends in Contact Centre metrics • First Contact Resolution/NetPromoter/Customer Effort • Changing customer expectations • Contact Centre technology • Top tips from the audience

Sponsored by Jabra. This webinar will be held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York.

Topics Discussed

Topics to be discussed

The Latest Contact Centre trends

The move towards digital channels by the younger generation

The growth of webchat

Trends in Contact Centre metrics

First Contact Resolution/NetPromoter/Customer Effort

Changing customer expectations

Contact Centre technology

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Jabra