Recorded Webinar: The Future of Customer Service


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Customer service has changed dramatically in the past five years and will continue to do so in the future.

In this webinar, we look at the latest trends and how they will impact the future of customer service.

Topics Discussed

  • Customer Loyalty
  • Creating a connection with customers
  • Web Chat
  • Social Media
  • The latest thinking in metrics
  • New communication channels
  • Changing Customer Demographics
  • Customer Experience vs Price as a Differentiator
  • The latest customer service technology
  • Top tips from the audience
  • Panellists

    Nicola Millard - Headshot
    Nicola Millard
    BT

    Richard Kenny - Headshot
    Richard Kenny
    Plantronics

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Megan Jones

    Published On: 3rd Jun 2015 - Last modified: 28th Feb 2023
    Read more about - Recorded Call Centre and Customer Experience Webinars,

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