Customer service has changed dramatically in the past five years and will continue to do so in the future.
In this webinar, we look at the latest trends and how they will impact the future of customer service.
Creating a connection with customers
The latest thinking in metrics
New communication channels
Changing Customer Demographics
Customer Experience vs Price as a Differentiator
The latest customer service technology
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Poly