The Award Winning Contact Centre Magazine

Recorded Webinar: The Future of Customer Service

1,053

1,053
Filed under - Recorded Call Centre and Customer Experience Webinars,
Customer service has changed dramatically in the past five years and will continue to do so in the future. In this webinar, we look at the latest trends and how they will impact the future of customer service.

Topics Discussed

  • Customer Loyalty
  • Creating a connection with customers
  • Web Chat
  • Social Media
  • The latest thinking in metrics
  • New communication channels
  • Changing Customer Demographics
  • Customer Experience vs Price as a Differentiator
  • The latest customer service technology
  • Top tips from the audience

    • Panellists

    Nicola Millard- Headshot
    Nicola Millard
    BT
    Richard Kenny- Headshot
    Richard Kenny
    Plantronics
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

    company logo
    This webinar was brought to you by Call Centre Helper and is sponsored by Poly


    Read more about - Recorded Call Centre and Customer Experience Webinars,

    Recommended Articles

    The Future of Voice in the Contact Centre
    What Does the Future Hold for Customer Service?
    generic webinar replay image
    Recorded Webinar: Improving Customer Service on Social Media
    Contact Centre Reports, Surveys and White Papers
    Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.