Recorded Webinar: The Future of Customer Service Related Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Simplify Your Self-Service Strategy Recorded Webinar: Making Customer Journey Mapping Easier 1,548 Filed under - Recorded Call Centre and Customer Experience Webinars, Nicola Millard, Poly Customer service has changed dramatically in the past five years and will continue to do so in the future. In this webinar, we look at the latest trends and how they will impact the future of customer service. Topics Discussed Customer Loyalty Creating a connection with customers Web Chat Social Media The latest thinking in metrics New communication channels Changing Customer Demographics Customer Experience vs Price as a Differentiator The latest customer service technology Top tips from the audience Panellists Nicola Millard BT Richard Kenny Plantronics Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Poly Author: Megan Jones Published On: 3rd Jun 2015 - Last modified: 25th Apr 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Nicola Millard, Poly Recommended Articles Recorded Webinar: The Agent of the Future Recorded Webinar: The Contact Centre of the Future 2020 Recorded Webinar: Simplify Your Self-Service Strategy Recorded Webinar: Making Customer Journey Mapping Easier Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter