Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: The Future of Customer Service

Published On: 3rd Jun 2015 10:18

Customer service has changed dramatically in the past five years and will continue to do so in the future.

In this webinar, we look at the latest trends and how they will impact the future of customer service.

Topics Discussed

Customer Loyalty
Creating a connection with customers
Web Chat
Social Media
The latest thinking in metrics
New communication channels
Changing Customer Demographics
Customer Experience vs Price as a Differentiator
The latest customer service technology
Top tips from the audience

Panellists

Nicola Millard

Richard Kenny

Plantronics

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: The Future of Customer Service

Topics Discussed

Panellists

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