Our 2023 webinar series has already kicked off. Here are more titles you can look forward to.
Webinar: What’s Next for Customer Experience (CX)?
Come along to this webinar to hear what our industry experts believe will be the real game-changers in the months ahead, so you can invest wisely and truly wow your customers.
Thursday 23rd March 2023 at 2pm (UK time)
Webinar: How to Properly Assess Agent Performance
Come along to this webinar to hear actionable advice from our industry experts, so you can give your performance strategy a much-needed spring clean.
Thursday 20th April 2023 at 2pm (UK time)
Webinar: Treating Vulnerable Customers Fairly
Come along to this webinar to hear top training tips from the experts, as well as how the latest tech can help ensure that your agents are treating vulnerable customers fairly, every time.
Thursday 25th May 2023 at 2pm (UK time)
Webinar: Unlocking the Latest WFM Secrets
Come along to this webinar to learn more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.
Thursday 22nd June 2023 at 2pm (UK time)
Want to Find Out More?
These are interactive webinars, so you will also have the opportunity to share tips and ask questions to the panel and other attendees. We also run an interactive chat room during the webinars.
For full details on the agenda, panellists, and sponsors, click here to visit our webinar page.