How Clean Is Your Contact Centre?

A new Health and Safety study reveals cleanliness is key for consumers and employees. 

Research from Direct365 has shown that 25% of consumers think that cleanliness is the most important factor when buying goods or services from a business. Some 21% of employees would also like to see cleaner, more hygienic washrooms in their workplace.

Installing automatic soap dispensers, hand dryers and toilet flushers are easy and cost-effective ways to reduce the amount of contamination from germs that could be easily spread around your work environment. As well as being much more hygienic, these automatic devices are more energy efficient, so you can save money and the planet at the same time.

The research also shows that 26% of consumers agree that the health and safety policies of businesses are most important to them. Health and safety processes should be reviewed and implemented by every business, no matter what industry they are in. The study also found  that almost 10% of employees wanted stricter health and safety policies, while 18% of workers said they wanted more first aid training.

Although the UK has one of the strongest workplace health and safety records in Europe, there is always room for improvement and it is vital that businesses do everything in their power to protect their staff and the general public.

“It’s clear that consumers are increasingly conscious of who they buy products and services from, and with so many businesses competing for our money, those that earn a positive reputation for being a caring, ethical company that looks after its employees and local community will ultimately fare the best,” said Emma Gilroy, Brand Development Manager at Direct365.