Date: Wednesday 30th November 2022
All businesses want their contact centers to operate as effectively as possible.
Good contact centers focus on functional and performance-based tests. They test each component, integration, business need, and usability to ensure all function as intended.
Better contact centers go one step further. They test the system’s performance, often under stress, to ensure their business is sound even in unexpected situations.
The best businesses know the secret to getting efficiency with effectiveness with their testing. Do you?
This webinar guides contact center businesses through best practices to achieve efficiencies while maximizing the effectiveness of your overall platform.
After attending this session, you will walk away knowing:
- The testing that has the most significant impact on your system’s effectiveness
- Tools that reduce effort, making it affordable to test, yet encompassing of unexpected issues
- How to blend these two to provide the most efficient testing that yields the most significant and effective results
Hammer wants you to maintain a level of effort that is affordable and manageable yet detailed enough to uncover underlying issues before your customers find them.
To prove our point, we will give up to three customers a free baseline assessment of your contact center.
In this assessment, we evaluate your testing effectiveness, how efficient your testing is, and how you can fill the gaps to be one of the few businesses that know the secret to get the most effective results with the most efficient testing practices. Sign up to attend this webinar today!