Join Interactive Intelligence for an exclusive, inspirational one day event at London’s most iconic landmark: the Shard.
THE DATE: Tuesday, 29th September 2015
THE LOCATION: The Shangri La hotel at the Shard – London
THE DESCRIPTION:
Join us for an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Meet with us on September 29th to:
- Network with your peers
- Gain insight into Customer Experience Management
- Learn from real life examples
- Meet with Key Interactive Intelligence executives
Agenda:
09:00 – 09:30
Registration, Refreshments & Networking
09:30 – 09:45 – Welcome
Dave Paulding, Regional Sales Director UK, Interactive Intelligence
09:45 – 10:15 – Interactive Intelligence Company Update
Richard Brown, Senior VP EMEA, Interactive Intelligence
10:15 – 10:35 – The Omnichannel Customer Experience – How to Delight Your Customers
Mike Murphy, Interactive Intelligence
10:35 – 11:00 – Customer Presentation
11:00 – 11:15 – Break & refreshments
11:15 – 12:15 – Keynote – Inspirational Speaker
12:15 – 12:45 – Unique Insights into Customer Management
Simon Foot, Consulting Director, Ember Services
12:45 – 13:45 – Lunch & networking
13:45 – 14:15 – How Process Automation Can Improve the Customer Experience
Nick Sims, Interactive Intelligence
14:15 – 14:45 – Customer presentation
14:45 – 15:15 – Partner Presentation
15:15 – 15:30 – Break & refreshments
15:30 – 16:00
Jeff Platon, CMO, Interactive Intelligence
16:00 – 17:00 – Where we are & Where we’re going
Dr Donald Brown CEO & Founder, Interactive Intelligence
18:00 – Evening Activity
THE ORGANISERS: Interactive Intelligence
Author: Megan Jones
Published On: 10th Aug 2015 - Last modified: 11th Dec 2017
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