Lunch & Learn: Analytics in action Filed under - Archived Content, Ember THE DATE: 28th June 2018 Time: 12pm – 2pm THE LOCATION: 5th Floor, 60 Trafalgar Square, London, WC2N 5DS THE DESCRIPTION: Regardless of your position on CX league tables, there is always an opportunity to reduce costs and improve service. Often organisations are able to only focus on one, at the detriment to the other. During this lunch and learn, we will discuss how the insight from your customer data such as telephone conversations, webchats, emails, customer surveys and social media interactions, can be used to achieve both these objectives. Using case study examples we will discuss strategies for: Determining demand drivers and opportunities for cost savings Using data to gain insights into the customer experience Developing actionable insight to drive improved operational performance Defining a clear action plan to lower costs and improve the customer experience. THE ORGANISERS: Ember Services THE WEBLINK: http://www.embergroup.co.uk/our-events/analytics-in-action/ Author: Rachael Trickey Published On: 13th Jun 2018 Read more about - Archived Content, Ember Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter