NewVoiceMedia has added several product features to its ContactWorld portfolio.
The new features aim to offer sales and service organisations more insight and accessibility.
ContactWorld for Wearables has been launched, enabling sales and service professionals to access their Salesforce data any time. This means they can engage with customers more quickly and avoid missing an important call or update. As call notifications contain the customer or prospect’s background information, reps have the information they need to navigate calls when they take them.
With ContactWorld Vision, businesses will also have access to analytics about customer communications. With Vision for Sales, salespeople can immediately access invaluable information like revenue driven per rep, call, or vertical. It also provides internal information about agent productivity and cost-to-serve, offering additional insight into customer experience.
The company’s new component for Salesforce Lightning presents businesses with an interactive timeline for contact engagement which displays all interactions, both inbound and outbound. Sales reps benefit from a full view of a prospect’s activity, which allows a better understanding of them and their motivations, and whether a prospect is ‘hot’ or ‘cold’.
ContactWorld QuickStart is an end-to-end solution for SMBs, serving up to 25 users. The solution offers sales and service professionals a customer contact solution with the fundamental call features needed to grow their business, meaning they can invest their money in further expansion and scale the use of ContactWorld to support their growth.
“We developed ContactWorld to make customer engagement easier and more successful for sales and service professionals in companies of all sizes, and these innovative new features will help them achieve this even more effortlessly, without being tied to their computers or compromising their busy schedules,” said Jonathan Gale, CEO at NewVoiceMedia.
For more information about NewVoiceMedia, visit their website.