NICE Showcases Real-Time Authentication

NICE Systems will be demonstrating its Real-Time Fraud and Authentication solutions at FinovateEurope.

The solutions utilise voice biometrics to verify customers’ identity in real time without the need for special PINs, passwords, or key phrases.

This simplifies the often rigorous authentication process, reducing customer effort by avoiding interrogation-like questioning. It can also drive down Average Handle Time (AHT) by up to 45 seconds per call.

The company’s patent-pending Seamless Passive Enrollment process leverages customers’ previous call recordings to create voice prints that are used for authentication purposes.

The system can also identify fraudsters within the first several seconds of a call by matching the caller’s voice print to an existing fraudster black list. In this case, the call is classified as high risk and is immediately transferred to a fraud specialist to prevent an unlawful transaction from taking place.

FinovateEurope showcases cutting-edge financial technology and presents an opportunity for networking with customers, partners, industry experts, and analysts.

Jade Kahn from NICE Systems, Elad Hoffman, and Audelia Boker will demonstrate the solutions on February 11th at 10:45 a.m.

They will show attendees how they can leverage the offering to ‘be ready for every journey’ in order to deliver a personalised customer experience while also avoiding fraud in the contact centre.

The event takes places 10th-11th February 2015 at Old Billingsgate in London.