Nuance Communications Partners with CallMiner 177 Filed under - Archived Content, CallMiner, Nuance Nuance have announced that they will partner with CallMiner to further their portfolio of advanced solutions. The expanding of the Nuance Analytics portfolio of advanced solutions aims to empower enterprise organisations to transform their customer engagement data into actionable insights. Nuance’s automation and data science services can be combined with both CallMiner’s Eureka customer engagement analytics platform and Nuance Insights solutions to enable organisations to automate monitoring and scoring of 100% of consumer contacts. This move empowers organisations by providing deep customer insights to improve the experience while also improving customer engagement centre and agent performance, increasing sales conversions and decreasing costs. Terry Leahy “We are excited about our partnership with Nuance and to be powering Nuance’s voice of the customer (VOC) analytics offering,” says Terry Leahy, CEO and President at CallMiner. “With Nuance Transcription Engine powering CallMiner Eureka, and CallMiner Eureka powering Nuance’s VOC analytics, together we have created a world-class enterprise analytics offering.” Find out more by visiting callminer.com Author: Rachael Trickey Published On: 16th Jun 2017 - Last modified: 1st Nov 2018 Read more about - Archived Content, CallMiner, Nuance Related Reports White Paper: How to Operationalise AI Workflows in the Contact Centre White Paper: How to Drive Business Improvements with Customer Insights eBook: How Customers Can Lead Your Business Transformation in 2024 White Paper: Five Secrets of Top Performing Contact Centres Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter