Only 52% of contact centres are operating with Web Chat…
Poll answers
Web Chat – 52%
Social Media – 60%
Post / Mail – 68%
Email – 97%
Phone – 100%
(Multiple answers were allowed during this poll, so the total does not add up to 100%.)
Source: Call Centre Helper webinar poll – webinar: Delivering a Consistent Multi-Channel Customer Experience Sample size – 180 Date: November 2014
Author: Megan Jones
Published On: 28th Jan 2015 - Last modified: 23rd Sep 2019
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