Only 52% of Contact Centres are using Web Chat 534 Filed under - Archived Content Only 52% of contact centres are operating with Web Chat… Poll answers Web Chat – 52% Social Media – 60% Post / Mail – 68% Email – 97% Phone – 100% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper webinar poll – webinar: Delivering a Consistent Multi-Channel Customer Experience Sample size – 180 Date: November 2014 Author: Megan Jones Published On: 28th Jan 2015 - Last modified: 23rd Sep 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter