Average Handling Time: The most common measure of Contact Centre Productivity 653 Filed under - Archived Content, Average Handling Time (AHT), Metrics, Polls During our webinar “5 Ways to Boost Contact Centre Productivity” our audience were asked “How do you measure Productivity?” Poll answers We Don’t – 15% Cost Per Call – 18% Agent Adherence or Schedule Compliance – 40% Percentage Utilisation – 43% Average Handling Time – 70% Source: Call Centre Helper website webinar poll Sample size – 108 Date: September 2014 Here is a link to the webinar: 5 Ways to Boost Contact Centre Productivity Author: Megan Jones Published On: 15th Oct 2014 - Last modified: 14th Jan 2020 Read more about - Archived Content, Average Handling Time (AHT), Metrics, Polls Related Reports eBook: Measure What Matters - Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter