During our webinar “5 Ways to Boost Contact Centre Productivity” our audience were asked “How do you measure Productivity?”
Poll answers
We Don’t – 15%
Cost Per Call – 18%
Agent Adherence or Schedule Compliance – 40%
Percentage Utilisation – 43%
Average Handling Time – 70%
Source: Call Centre Helper website webinar poll Sample size – 108 Date: September 2014
Here is a link to the webinar: 5 Ways to Boost Contact Centre Productivity
Author: Megan Jones
Published On: 15th Oct 2014 - Last modified: 14th Jan 2020
Read more about - Archived Content, Average Handling Time (AHT), Metrics, Polls
