During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked “How do you use customer feedback?”
Poll answers
We use overall percentage scores 50%
We call back unhappy customers 53%
We read all comments 61%
We sample some comments 14%
We mainly ignore comments 2%
Source: Call Centre Helper website webinar poll Sample size – 198 Date: May 2014
Here is a link to the webinar: ALL NEW 30 Contact Centre Tips
Author: Jo Robinson
Published On: 12th Sep 2014 - Last modified: 18th Feb 2020
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