Most customer feedback is actually read

During our webinar “ALL NEW 30 Contact Centre Tips” our audience were asked  “How do you use customer feedback?”

Poll answers

We use overall percentage scores    50%
We call back unhappy customers    53%
We read all comments    61%
We sample some comments    14%
We mainly ignore comments    2%

Source: Call Centre Helper website webinar poll    Sample size – 198    Date: May 2014

Here is a link to the webinar: ALL NEW 30 Contact Centre Tips

Published On: 12th Sep 2014 - Last modified: 18th Feb 2020
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