Most Contact Centre Agents are Multi-Skilled 463 Filed under - Archived Content, Polls, Soft Skills The majority of contact centres have multi-skilled at least some of their agents. Poll – “What percentage of your agents are multi-skilled?” – answers Nearly All – 50% Mostly – 30% Some – 12% Few/ none – 7% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 23rd Sep 2016 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls, Soft Skills Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter