White Paper: How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)


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Throughout March 2016, Call Centre Helper readers were invited to take part in an 'Are You Delivering Exceptional Customer Service?' survey. Key questions included - levels of agent empowerment, agent-to-Team Leader rations, and how long it takes to respond to a customer complaint.

Over 350 contact centre professionals took part, and we're delighted to share the results with you.

A Call Centre Helper Research Paper:
sponsored by Genesys, Netcall, NICE and Sabio.

Download this White Paper to find out more.


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