20% of Contact Centres have a team to Respond Immediately to Complaints Related Articles Train Team Leaders Well 21 Ways to Improve Complaints Handling in Your Contact Centre How to Get the Silent Majority to Respond to a Customer Survey 7 Effective Ways to Monitor Complaints 500 Filed under - Contact Centre Research, Angry Customers, Complaints, Polls According to our poll, 20% of contact centres now have a team designated to immediately speak with unhappy customers, who voiced their dissatisfaction through surveys, social media etc. Poll – “In what time frame do you normally respond to customer complaints?” – answers We have a dedicated team which immediately speaks with any unhappy customers – 20% We usually respond within 4 hours – 17% We usually respond within 24 hours – 44% We usually respond within 1 week – 15% We usually respond within 1 month- 3% We don’t respond to customer complaints – 1% Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016 Author: Megan Jones Published On: 16th Sep 2016 - Last modified: 18th Jan 2022 Read more about - Contact Centre Research, Angry Customers, Complaints, Polls Recommended Articles Train Team Leaders Well 21 Ways to Improve Complaints Handling in Your Contact Centre How to Get the Silent Majority to Respond to a Customer Survey 7 Effective Ways to Monitor Complaints Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter