The Leading Contact Centre Magazine

Articles about Complaints

How to Deal With Difficult Customers

2,952

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How to Respond When You’ve Let a Customer Down

1,996

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From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

323

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

16,536

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How Should we Complain? And, How Should Companies Respond?

201

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The Right Words and Phrases to Say to an Angry Customer

638,805

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A Low-Down on Social Media Customer Complaints

810

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Digital Complaints Line Or A Relationship Hub?

137

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A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

147

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21 Ways to Improve Complaints Handling in Your Contact Centre

15,315

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Just 27% of Contact Centres Resolve Customer Complaints on First Contact

242

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,848

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5 Quick Fixes for Dealing With Problem Callers

5,313

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89% of Contact Centres are Getting Complaints About Noise

525

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Speed up Complaint Handling in a Multi-Channel Contact Centre

1,978

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Zen and the Art of Handling Angry Customers

9,346

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Do you know the cost of a customer complaint?

1,071

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10 Ways to Speed up Complaint Handling

9,639

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New solutions for cutting complaints

9,436

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A Quick Guide to the 0845 and 0870 number changes

35,515

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