Articles about Complaints

How to Deal With Difficult Customers

2,567

How to Respond When You’ve Let a Customer Down

1,754

From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

311

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

15,291

How Should we Complain? And, How Should Companies Respond?

200

The Right Words and Phrases to Say to an Angry Customer

618,140

Complaints About Nuisance Calls Are Rising – Help Customers Welcome Your Calls

67

A Low-Down on Social Media Customer Complaints

763

Digital Complaints Line Or A Relationship Hub?

132

A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

137