Articles - Complaints

Barriers between people

911

The 6 Barriers to Good Customer Service

A photo of happy and unhappy dice

2,979

20 Great Ways to Drive Down Customer Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

9,980

How to Deal With Difficult Customers

5,065

How to Respond When You’ve Let a Customer Down

38,556

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

593

How Should we Complain? And, How Should Companies Respond?

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

1,004,997

How to Handle Angry Customers in a Call Centre

433

20% of Contact Centres have a team to Respond Immediately to Complaints

27,567

21 Ways to Improve Complaints Handling in Your Contact Centre

2016 written on road

6,284

What Will Happen to the Contact Centre in 2016 and Beyond?

A picture of a problem caller

8,614

5 Quick Fixes for Dealing With Problem Callers

2,839

Speed up Complaint Handling in a Multi-Channel Contact Centre

11,732

Zen and the Art of Handling Angry Customers

11,212

10 Ways to Speed up Complaint Handling

10,232

New solutions for cutting complaints

37,374

A Quick Guide to the 0845 and 0870 number changes

8,110

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

12,023

Top Customer Service Strategies – No.6 Welcoming Complaints

33,671

The best ways to end an inbound complaint call

6,190

Turning Complaining Customers into Fans

112,105

Ten Tips for Dealing with Customer Complaints

29,110

Top Tips for Dealing with Customer Complaints in Call Centres

4,532

Using Analytics to Avoid Complaints on Social Media

19,645

How to recover from an agent giving out incorrect advice