The Leading Contact Centre Magazine

Articles about Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

3,978

Read more...

How to Respond When You’ve Let a Customer Down

2,191

Read more...

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

19,067

Read more...

How Should we Complain? And, How Should Companies Respond?

235

Read more...

The Right Words and Phrases to Say to an Angry Customer

678,369

Read more...

A Low-Down on Social Media Customer Complaints

879

Read more...

A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

172

Read more...

21 Ways to Improve Complaints Handling in Your Contact Centre

16,393

Read more...

Just 27% of Contact Centres Resolve Customer Complaints on First Contact

263

Read more...

What Will Happen to the Contact Centre in 2016 and Beyond?

4,888

Read more...

5 Quick Fixes for Dealing With Problem Callers

5,639

Read more...

89% of Contact Centres are Getting Complaints About Noise

539

Read more...

Speed up Complaint Handling in a Multi-Channel Contact Centre

2,010

Read more...

Zen and the Art of Handling Angry Customers

9,682

Read more...

piggy-with-money

Do you know the cost of a customer complaint?

1,140

Read more...

10 Ways to Speed up Complaint Handling

9,737

Read more...

New solutions for cutting complaints

9,524

Read more...

A Quick Guide to the 0845 and 0870 number changes

35,693

Read more...

Just get it done – resolve the complaint rather than give compensation

2,017

Read more...

It’s not worth fighting over £20

4,639

Read more...