The Leading Contact Centre Magazine

Articles about Complaints

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How to Deal With Difficult Customers

5,027

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How to Respond When You’ve Let a Customer Down

2,817

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

24,781

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How Should we Complain? And, How Should Companies Respond?

338

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The Right Words and Phrases to Say to an Angry Customer

783,689

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A Low-Down on Social Media Customer Complaints

1,138

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20% of Contact Centres have a team to Respond Immediately to Complaints

253

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21 Ways to Improve Complaints Handling in Your Contact Centre

19,603

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,170

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5 Quick Fixes for Dealing With Problem Callers

6,508

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,180

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Zen and the Art of Handling Angry Customers

10,753

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Do you know the cost of a customer complaint?

1,316

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10 Ways to Speed up Complaint Handling

10,009

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New solutions for cutting complaints

9,751

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A Quick Guide to the 0845 and 0870 number changes

36,166

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Just get it done – resolve the complaint rather than give compensation

2,085

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It’s not worth fighting over £20

4,690

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The best ways to handle a customer service complaint on Twitter

10,190

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Triage complaints coming in on social media

1,843

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