Articles about Complaints

A photo of happy and unhappy dice

1,227

20 Great Ways to Drive Down Customer Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

7,718

How to Deal With Difficult Customers

4,068

How to Respond When You’ve Let a Customer Down

32,653

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

485

How Should we Complain? And, How Should Companies Respond?

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

938,269

The Right Words and Phrases to Say to an Angry Customer

1,362

A Low-Down on Social Media Customer Complaints

301

20% of Contact Centres have a team to Respond Immediately to Complaints

24,681

21 Ways to Improve Complaints Handling in Your Contact Centre

6,096

What Will Happen to the Contact Centre in 2016 and Beyond?

A picture of a problem caller

7,661

5 Quick Fixes for Dealing With Problem Callers

2,479

Speed up Complaint Handling in a Multi-Channel Contact Centre

11,286

Zen and the Art of Handling Angry Customers

10,770

10 Ways to Speed up Complaint Handling

9,961

New solutions for cutting complaints

36,821

A Quick Guide to the 0845 and 0870 number changes

10,684

The Best Ways to Handle a Customer Service Complaint on Twitter

7,613

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

11,271

Top Customer Service Strategies – No.6 Welcoming Complaints

6,767

How to deal with customer service complaints in 140 characters

33,157

The best ways to end an inbound complaint call

6,902

How to manage complaints coming in via social media

6,006

Turning Complaining Customers into Fans

110,894

Ten Tips for Dealing with Customer Complaints