The Leading Contact Centre Magazine

Articles about Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

4,400

Read more...

How to Respond When You’ve Let a Customer Down

2,445

Read more...

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

21,368

Read more...

How Should we Complain? And, How Should Companies Respond?

260

Read more...

The Right Words and Phrases to Say to an Angry Customer

716,269

Read more...

A Low-Down on Social Media Customer Complaints

965

Read more...

20% of Contact Centres have a team to Respond Immediately to Complaints

200

Read more...

21 Ways to Improve Complaints Handling in Your Contact Centre

17,424

Read more...

Just 27% of Contact Centres Resolve Customer Complaints on First Contact

296

Read more...

What Will Happen to the Contact Centre in 2016 and Beyond?

4,968

Read more...

5 Quick Fixes for Dealing With Problem Callers

5,934

Read more...

Speed up Complaint Handling in a Multi-Channel Contact Centre

2,076

Read more...

Zen and the Art of Handling Angry Customers

10,000

Read more...

piggy-with-money

Do you know the cost of a customer complaint?

1,217

Read more...

10 Ways to Speed up Complaint Handling

9,843

Read more...

New solutions for cutting complaints

9,608

Read more...

A Quick Guide to the 0845 and 0870 number changes

35,865

Read more...

Just get it done – resolve the complaint rather than give compensation

2,041

Read more...

It’s not worth fighting over £20

4,652

Read more...

The best ways to handle a customer service complaint on Twitter

9,951

Read more...