The Leading Contact Centre Magazine

Articles about Complaints

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How to Deal With Difficult Customers

4,189

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How to Respond When You’ve Let a Customer Down

2,357

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

20,260

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How Should we Complain? And, How Should Companies Respond?

250

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The Right Words and Phrases to Say to an Angry Customer

698,612

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A Low-Down on Social Media Customer Complaints

928

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20% of Contact Centres have a team to Respond Immediately to Complaints

189

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21 Ways to Improve Complaints Handling in Your Contact Centre

16,917

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Just 27% of Contact Centres Resolve Customer Complaints on First Contact

283

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,929

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5 Quick Fixes for Dealing With Problem Callers

5,786

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,041

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Zen and the Art of Handling Angry Customers

9,842

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Do you know the cost of a customer complaint?

1,188

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10 Ways to Speed up Complaint Handling

9,791

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New solutions for cutting complaints

9,570

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A Quick Guide to the 0845 and 0870 number changes

35,789

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Just get it done – resolve the complaint rather than give compensation

2,034

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It’s not worth fighting over £20

4,648

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The best ways to handle a customer service complaint on Twitter

9,878

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