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Articles about Complaints

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How to Deal With Difficult Customers
4,400
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How to Respond When You’ve Let a Customer Down
2,445
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Words and Phrases an Advisor Should NEVER Say to an Angry Customer
21,368
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How Should we Complain? And, How Should Companies Respond?
260
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The Right Words and Phrases to Say to an Angry Customer
716,269
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A Low-Down on Social Media Customer Complaints
965
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20% of Contact Centres have a team to Respond Immediately to Complaints
200
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21 Ways to Improve Complaints Handling in Your Contact Centre
17,424
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Just 27% of Contact Centres Resolve Customer Complaints on First Contact
296
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What Will Happen to the Contact Centre in 2016 and Beyond?
4,968
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5 Quick Fixes for Dealing With Problem Callers
5,934
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Speed up Complaint Handling in a Multi-Channel Contact Centre
2,076
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Zen and the Art of Handling Angry Customers
10,000
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Do you know the cost of a customer complaint?
1,217
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10 Ways to Speed up Complaint Handling
9,843
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New solutions for cutting complaints
9,608
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A Quick Guide to the 0845 and 0870 number changes
35,865
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Just get it done – resolve the complaint rather than give compensation
2,041
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It’s not worth fighting over £20
4,652
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The best ways to handle a customer service complaint on Twitter
9,951
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