The Leading Contact Centre Magazine

Articles about Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

3,588

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How to Respond When You’ve Let a Customer Down

2,081

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

17,731

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How Should we Complain? And, How Should Companies Respond?

207

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The Right Words and Phrases to Say to an Angry Customer

657,332

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A Low-Down on Social Media Customer Complaints

838

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A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

156

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21 Ways to Improve Complaints Handling in Your Contact Centre

15,823

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Just 27% of Contact Centres Resolve Customer Complaints on First Contact

253

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What Will Happen to the Contact Centre in 2016 and Beyond?

4,864

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5 Quick Fixes for Dealing With Problem Callers

5,461

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89% of Contact Centres are Getting Complaints About Noise

527

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Speed up Complaint Handling in a Multi-Channel Contact Centre

1,995

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Zen and the Art of Handling Angry Customers

9,499

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piggy-with-money

Do you know the cost of a customer complaint?

1,096

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10 Ways to Speed up Complaint Handling

9,689

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New solutions for cutting complaints

9,475

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A Quick Guide to the 0845 and 0870 number changes

35,598

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Just get it done – resolve the complaint rather than give compensation

2,006

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It’s not worth fighting over £20

4,628

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