Articles - Complaints

KPI and graphs on digital background with the words top cx kpis

Top 10 Customer Experience (CX) KPIs

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Goodwill Gestures for Better Customer Relationships

Barriers between people

The 6 Barriers to Good Customer Service

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

How to Respond When You’ve Let a Customer Down

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

How Should we Complain? And, How Should Companies Respond?

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

How to Handle Angry Customers in a Call Centre

20% of Contact Centres have a team to Respond Immediately to Complaints

21 Ways to Improve Complaints Handling in Your Contact Centre

2016 written on road

What Will Happen to the Contact Centre in 2016 and Beyond?

A picture of a problem caller

5 Quick Fixes for Dealing With Problem Callers

Speed up Complaint Handling in a Multi-Channel Contact Centre

Zen and the Art of Handling Angry Customers

10 Ways to Speed up Complaint Handling

New solutions for cutting complaints

A Quick Guide to the 0845 and 0870 number changes

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

Top Customer Service Strategies – No.6 Welcoming Complaints

The best ways to end an inbound complaint call

Turning Complaining Customers into Fans

Ten Tips for Dealing with Customer Complaints

Top Tips for Dealing with Customer Complaints in Call Centres