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About Us
Articles - Complaints
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Key Signs of Broken Processes (and How to Fix Them)
Customer Complaints? Try This 10-Point Plan
Get Started With Proactive Customer Service
How to Support an Agent After an Angry Call
7 Effective Ways to Monitor Complaints
Top 10 Customer Experience KPIs
Goodwill Gestures for Better Customer Relationships
The 6 Barriers to Good Customer Service
Customer Complaints at an All-Time High
20 Great Ways to Drive Down Customer Complaints
How to Deal With Difficult Customers
How to Respond When You’ve Let a Customer Down
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
How Should we Complain? And, How Should Companies Respond?
How to Handle Angry Customers in a Call Centre
20% of Contact Centres have a team to Respond Immediately to Complaints
21 Ways to Improve Complaints Handling in Your Contact Centre
What Will Happen to the Contact Centre in 2016 and Beyond?
5 Quick Fixes for Dealing With Problem Callers
Speed up Complaint Handling in a Multi-Channel Contact Centre
Zen and the Art of Handling Angry Customers
10 Ways to Speed up Complaint Handling
New solutions for cutting complaints
A Quick Guide to the 0845 and 0870 number changes
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What It Takes to Get Training Right in the Contact Centre
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Report: Cybersecurity in the Contact Centre
eBook: Five Steps to Accurate Contact Center Forecasting
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Empowering Frontline Managers in the Age of AI – Webinar
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Active Listening in Customer Service: 6 Ways to Implement It
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