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Articles about Complaints

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How to Deal With Difficult Customers

5,645

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How to Respond When You’ve Let a Customer Down

3,081

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

26,802

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How Should we Complain? And, How Should Companies Respond?

375

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A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

The Right Words and Phrases to Say to an Angry Customer

823,802

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A Low-Down on Social Media Customer Complaints

1,214

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21 Ways to Improve Complaints Handling in Your Contact Centre

21,273

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,256

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A picture of a problem caller

5 Quick Fixes for Dealing With Problem Callers

6,756

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,224

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Zen and the Art of Handling Angry Customers

10,950

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Do you know the cost of a customer complaint?

1,347

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10 Ways to Speed up Complaint Handling

10,177

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New solutions for cutting complaints

9,807

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A Quick Guide to the 0845 and 0870 number changes

36,307

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Just get it done – resolve the complaint rather than give compensation

2,114

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It’s not worth fighting over £20

4,714

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The Best Ways to Handle a Customer Service Complaint on Twitter

10,322

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Triage complaints coming in on social media

1,865

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Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

7,297

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