Complaints | Call Centre Helper

Articles about Complaints

From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

302

“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer

13,880

How Should we Complain? And, How Should Companies Respond?

192

The Right Words and Phrases to Say to an Angry Customer

593,181

Complaints About Nuisance Calls Are Rising – Help Customers Welcome Your Calls

67

A Low-Down on Social Media Customer Complaints

722

Digital Complaints Line Or A Relationship Hub?

126

A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

134

21 Ways to Improve Complaints Handling in Your Contact Centre

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Just 27% of Contact Centres Resolve Customer Complaints on First Contact

222