The Leading Contact Centre Magazine

Articles about Complaints

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How to Deal With Difficult Customers

5,160

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How to Respond When You’ve Let a Customer Down

2,868

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

25,310

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How Should we Complain? And, How Should Companies Respond?

352

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The Right Words and Phrases to Say to an Angry Customer

794,394

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A Low-Down on Social Media Customer Complaints

1,166

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21 Ways to Improve Complaints Handling in Your Contact Centre

20,020

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,195

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5 Quick Fixes for Dealing With Problem Callers

6,576

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,193

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Zen and the Art of Handling Angry Customers

10,821

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Do you know the cost of a customer complaint?

1,332

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10 Ways to Speed up Complaint Handling

10,064

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New solutions for cutting complaints

9,770

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A Quick Guide to the 0845 and 0870 number changes

36,197

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Just get it done – resolve the complaint rather than give compensation

2,095

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It’s not worth fighting over £20

4,698

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The best ways to handle a customer service complaint on Twitter

10,234

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Triage complaints coming in on social media

1,849

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Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

7,218

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