Articles - Complaints

A photo of happy and unhappy dice

1,583

20 Great Ways to Drive Down Customer Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

8,600

How to Deal With Difficult Customers

4,425

How to Respond When You’ve Let a Customer Down

35,544

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

528

How Should we Complain? And, How Should Companies Respond?

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

973,139

How to Handle Angry Customers in a Call Centre

1,419

A Low-Down on Social Media Customer Complaints

363

20% of Contact Centres have a team to Respond Immediately to Complaints

25,493

21 Ways to Improve Complaints Handling in Your Contact Centre

6,154

What Will Happen to the Contact Centre in 2016 and Beyond?

A picture of a problem caller

8,142

5 Quick Fixes for Dealing With Problem Callers

2,605

Speed up Complaint Handling in a Multi-Channel Contact Centre

11,438

Zen and the Art of Handling Angry Customers

10,911

10 Ways to Speed up Complaint Handling

10,032

New solutions for cutting complaints

37,068

A Quick Guide to the 0845 and 0870 number changes

10,768

The Best Ways to Handle a Customer Service Complaint on Twitter

7,778

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

11,568

Top Customer Service Strategies – No.6 Welcoming Complaints

6,811

How to deal with customer service complaints in 140 characters

33,396

The best ways to end an inbound complaint call

6,983

How to manage complaints coming in via social media

6,082

Turning Complaining Customers into Fans

111,584

Ten Tips for Dealing with Customer Complaints