Articles - Complaints
Complaints are an inevitable part of customer service, but how they are handled defines the customer experience. This collection of expert insights, case studies, and best practices explores how to manage complaints professionally and fairly while using them as opportunities for learning and improvement. Learn how to train advisors to stay calm, listen actively, and resolve issues with empathy and efficiency. The resources also cover complaint reporting, root cause analysis, and follow-up strategies that help prevent repeat problems and strengthen long-term relationships.
