Articles - Complaints

Goodwill gesture concept with dog holding gift

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Goodwill Gestures for Better Customer Relationships

Barriers between people

1,446

The 6 Barriers to Good Customer Service

A photo of happy and unhappy dice

3,435

20 Great Ways to Drive Down Customer Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

10,371

How to Deal With Difficult Customers

5,324

How to Respond When You’ve Let a Customer Down

39,566

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

608

How Should we Complain? And, How Should Companies Respond?

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

1,016,651

How to Handle Angry Customers in a Call Centre

445

20% of Contact Centres have a team to Respond Immediately to Complaints

28,426

21 Ways to Improve Complaints Handling in Your Contact Centre

2016 written on road

6,310

What Will Happen to the Contact Centre in 2016 and Beyond?

A picture of a problem caller

8,800

5 Quick Fixes for Dealing With Problem Callers

2,878

Speed up Complaint Handling in a Multi-Channel Contact Centre

11,830

Zen and the Art of Handling Angry Customers

11,324

10 Ways to Speed up Complaint Handling

10,361

New solutions for cutting complaints

37,611

A Quick Guide to the 0845 and 0870 number changes

8,164

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

12,135

Top Customer Service Strategies – No.6 Welcoming Complaints

33,807

The best ways to end an inbound complaint call

6,228

Turning Complaining Customers into Fans

112,289

Ten Tips for Dealing with Customer Complaints

29,366

Top Tips for Dealing with Customer Complaints in Call Centres

4,568

Using Analytics to Avoid Complaints on Social Media