Complaints | Call Centre Helper

Articles about Complaints

From Complaints to Chuckles – What Contact Centre Agents Can Learn From Eddie

277

“Calm Down, Dear…” Words and Phrases an Advisor Should NEVER Say to an Angry Customer

11,205

How Should we Complain? And, How Should Companies Respond?

174

The Right Words and Phrases to Say to an Angry Customer

545,863

Complaints About Nuisance Calls Are Rising – Help Customers Welcome Your Calls

58

A Low-Down on Social Media Customer Complaints

605

Digital Complaints Line Or A Relationship Hub?

114

A Fifth of Contact Centres Dedicate a Team to Immediately Respond to Complaints

102

21 Ways to Improve Complaints Handling in Your Contact Centre

8,740

Just 27% of Contact Centres Resolve Customer Complaints on First Contact

196