The Leading Contact Centre Magazine

Articles about Complaints

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How to Deal With Difficult Customers

4,591

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How to Respond When You’ve Let a Customer Down

2,549

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

22,146

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How Should we Complain? And, How Should Companies Respond?

291

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The Right Words and Phrases to Say to an Angry Customer

729,581

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A Low-Down on Social Media Customer Complaints

1,005

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20% of Contact Centres have a team to Respond Immediately to Complaints

217

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21 Ways to Improve Complaints Handling in Your Contact Centre

17,776

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Just 27% of Contact Centres Resolve Customer Complaints on First Contact

310

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,000

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5 Quick Fixes for Dealing With Problem Callers

6,059

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Speed up Complaint Handling in a Multi-Channel Contact Centre

2,103

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Zen and the Art of Handling Angry Customers

10,154

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piggy-with-money

Do you know the cost of a customer complaint?

1,245

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10 Ways to Speed up Complaint Handling

9,868

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New solutions for cutting complaints

9,639

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A Quick Guide to the 0845 and 0870 number changes

35,944

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Just get it done – resolve the complaint rather than give compensation

2,053

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It’s not worth fighting over £20

4,662

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The best ways to handle a customer service complaint on Twitter

10,005

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