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Articles about Complaints

A photo of happy and unhappy dice

20 Great Ways to Drive Down Customer Complaints

1,000

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frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

7,068

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How to Respond When You’ve Let a Customer Down

3,833

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Words and Phrases an Advisor Should NEVER Say to an Angry Customer

30,634

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How Should we Complain? And, How Should Companies Respond?

455

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A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

The Right Words and Phrases to Say to an Angry Customer

898,891

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A Low-Down on Social Media Customer Complaints

1,313

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21 Ways to Improve Complaints Handling in Your Contact Centre

24,041

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What Will Happen to the Contact Centre in 2016 and Beyond?

5,933

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A picture of a problem caller

5 Quick Fixes for Dealing With Problem Callers

7,374

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