Articles - Complaints

A photo of happy and unhappy dice

1,963

20 Great Ways to Drive Down Customer Complaints

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

9,442

How to Deal With Difficult Customers

4,740

How to Respond When You’ve Let a Customer Down

37,351

Words and Phrases an Advisor Should NEVER Say to an Angry Customer

557

How Should we Complain? And, How Should Companies Respond?

A large red cross is in the centre of the image. In the corners are two agents who have angry customers on the phone

990,405

How to Handle Angry Customers in a Call Centre

409

20% of Contact Centres have a team to Respond Immediately to Complaints

26,659

21 Ways to Improve Complaints Handling in Your Contact Centre

2016 written on road

6,229

What Will Happen to the Contact Centre in 2016 and Beyond?

A picture of a problem caller

8,398

5 Quick Fixes for Dealing With Problem Callers

2,762

Speed up Complaint Handling in a Multi-Channel Contact Centre

11,615

Zen and the Art of Handling Angry Customers

11,087

10 Ways to Speed up Complaint Handling

10,082

New solutions for cutting complaints

37,232

A Quick Guide to the 0845 and 0870 number changes

7,959

Top Customer Service Strategies – No.7 Look at Processes from Varied Viewpoints

11,839

Top Customer Service Strategies – No.6 Welcoming Complaints

33,569

The best ways to end an inbound complaint call

6,144

Turning Complaining Customers into Fans

111,860

Ten Tips for Dealing with Customer Complaints

28,834

Top Tips for Dealing with Customer Complaints in Call Centres

4,494

Using Analytics to Avoid Complaints on Social Media

19,180

How to recover from an agent giving out incorrect advice

14,107

A Complaining Customer is Your Most Important Customer