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Current Technology is Increasing Customer Effort

According to our poll, 55% of industry professionals say that their current technology stops them from making life easier for their customers.

Poll – “What Is Stopping You From Making It Easier For Customers?” – answers

Technology – 55%
Budget – 47%
Process – 45%
Management Buy-in – 19%
People – 9%

Source: Call Centre Helper Webinar Poll – Webinar: Making Customers Lives Easier     Sample size – 84     Date: October 2015

Published On: 2nd Feb 2016 - Last modified: 18th Sep 2019
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