Current Technology is Increasing Customer Effort 389 Filed under - Archived Content, Polls According to our poll, 55% of industry professionals say that their current technology stops them from making life easier for their customers. Poll – “What Is Stopping You From Making It Easier For Customers?” – answers Technology – 55% Budget – 47% Process – 45% Management Buy-in – 19% People – 9% Source: Call Centre Helper Webinar Poll – Webinar: Making Customers Lives Easier Sample size – 84 Date: October 2015 Author: Megan Jones Published On: 2nd Feb 2016 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter