Most Contact Centres Expect Contact Volumes to Rise

According to our poll, it is expected that contact volumes will increase in contact centres, within the next 12 months, with 54% of those surveyed believing this to be the case

Poll – “What will happen to contact volumes in the next 12 months?” – answers

Large Fall – 0%
Small Fall – 18%
About the same – 28%
Small Rise – 32%
Big Rise – 22%

Source: Call Centre Helper webinar: Techniques to Make the Contact Centre More Powerful     Sample size –  87     Date: November 2014