Web Chat is not Regularly Monitored

During our webinar “The DNA of a successful contact centre” our audience were asked  “Which channels do you regularly monitor?”

Poll answers

Phone Calls    98%
Email    59%
Social Media    22%
Web Chat    15%
Postal Correspondence     24%

Source: Call Centre Helper website webinar poll    Sample size – 78    Date: May 2014

Here is a link to the webinar: The DNA of a successful contact centre