During our webinar “The DNA of a successful contact centre” our audience were asked “Which channels do you regularly monitor?”
Poll answers
Phone Calls 98%
Email 59%
Social Media 22%
Web Chat 15%
Postal Correspondence 24%
Source: Call Centre Helper website webinar poll Sample size – 78 Date: May 2014
Here is a link to the webinar: The DNA of a successful contact centre
Author: Jo Robinson
Published On: 13th Aug 2014 - Last modified: 18th Sep 2019
Read more about - Archived Content, Omnichannel, Polls
