Contact Centre Professionals: Customer Satisfaction is the Best Metric 570 Filed under - Archived Content, Customer Satisfaction (CSAT), Metrics, NetEasy, Polls According to our poll, industry professionals believe that customer satisfaction to be the best metric, with 39% of participants choosing this option. Poll – “What Do You Think is the Best Metric?” – answers NetPromoter Score – 18% Customer Effort – 8% First Contact Resolution – 16% Average Handling Time – 2% NetEasy Score – 2% Quality Scores – 6% Sales Volume – 3% Service Level – 4% Agent Satisfaction – 3% Customer Satisfaction – 39% Source: Call Centre Helper website reader poll Votes: 185 Started: 16 Apr 2014 Author: Jo Robinson Published On: 1st Oct 2014 - Last modified: 18th Sep 2019 Read more about - Archived Content, Customer Satisfaction (CSAT), Metrics, NetEasy, Polls Related Reports eBook: Measure What Matters - Contact Centre Efficiency Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter