Survey Report: The Truth About Agent Well-being in Contact Centres Today 174 Filed under - Archived Content, Puzzel While organizations openly strive to improve the customer experience, just how much emphasis do they place on the experiences and welfare of their frontline staff? In this report, Puzzel share the results of the 7 questions asked about team happiness and well-being. Highlights include: What does agent well-being actually mean to you and how do you measure it? What’s stopping companies from building and maintaining happy contact centre teams? What are the steps to focus on to improve agent well-being? Survey Report written by: Puzzel Click here to download your copy of the Survey Report. Author: Rachael Trickey Published On: 29th Oct 2019 - Last modified: 9th Jan 2020 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter