While organizations openly strive to improve the customer experience, just how much emphasis do they place on the experiences and welfare of their frontline staff?
In this report, Puzzel share the results of the 7 questions asked about team happiness and well-being.
- What does agent well-being actually mean to you and how do you measure it?
- What’s stopping companies from building and maintaining happy contact centre teams?
- What are the steps to focus on to improve agent well-being?
Survey Report written by: Puzzel