Survey Report: The Truth About Agent Well-being in Contact Centres Today


Puzzel agent well being survey results

132
Filed under - Archived Content,

While organizations openly strive to improve the customer experience, just how much emphasis do they place on the experiences and welfare of their frontline staff?

In this report, Puzzel share the results of the 7 questions asked about team happiness and well-being.

Highlights include:

  • What does agent well-being actually mean to you and how do you measure it?
  • What’s stopping companies from building and maintaining happy contact centre teams?
  • What are the steps to focus on to improve agent well-being?

Survey Report written by: Puzzel

Click here to download your copy of the Survey Report.

Published On: 29th Oct 2019 - Last modified: 9th Jan 2020
Read more about - Archived Content,


Recommended Articles

2020 autumn survey report
2020 Survey Report: What Contact Centres Are Doing Right Now
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now
Survey rating icons next to person on tablet
How to Create the Best Customer Service Survey - With Examples
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.