Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact, leading the development of an innovative CCaaS platform.

With over 20 years of experience in customer engagement, he has guided the company through significant growth and industry recognition, including multiple awards and successful funding rounds focused on advancing AI technology.

Connect with Ben on LinkedIn

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Top Ways Tech Can Help With Cutting Contact Centre Costs
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
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Tips, Tools, and Techniques for Contact Centre Forecasting
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How to Improve Your Contact Centre Reporting
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17 Signs Your Contact Centre Technology Is Ageing Badly
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How to Motivate Staff and Drive Employee Engagement
A crowd of silhouettes representing community and connection of people
Practical Tips to Connect With Customers
Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target
Should You Remove AHT as an Agent Target?
Video Image: How Can You Stay Compliant With Outbound Dialling?
Two Ways to Stay Compliant with Outbound Dialling
Video Image: How Can You Speed Up Average Handling Time?
Two Tips to Speed Up Average Handling Time
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
Video Image: How You Can Get the Best out of Your Outbound Dialler
Tips To Get the Best Out of Your Outbound Dialler
Video Image: What Is Average Handling Time and How Do You Measure It?
Two Types AHT and How to Measure Them
Video Image: The Different Types of Dialler Explained
The Different Types of Dialler Explained
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Contact Centre Predictions for 2023
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How to Avoid Employee Burnout
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How to Improve Customer Satisfaction
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The Best Metrics for Contact Centre Performance Tracking
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What Are the Key Call Centre Technologies?
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Performance Management Best Practices
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21 Steps to a More Personalized Customer Experience
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How to Deal With Frustrated Customers – And Make Them Happy
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?