The Leading Contact Centre Magazine

Articles about CallMiner

A collection of articles about CallMiner.

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5 Tips for Deepening Customer Empathy

262

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Webinar on How to Gamify Your contact centre and motivate advisors

Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors

399

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23 Considerations to Make Before Implementing a New Digital Channel

849

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Which KPIs Do I Need for Contact Centre WFM?

1,959

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What Is Data Mining?

115

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What Is After-Call Work (ACW) or Post-Call Processing?

113

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What is NPS: Definition, Techniques, Tools and Tips

241

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25 Ways to Improve Your Customer Satisfaction Surveys

247

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5 Ways Speech Analytics Can Improve Knowledge Management

104

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CallMiner to Accelerate AI Capabilities

67

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eBook: Call Centre Quality Assurance Guide

94

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15 Practical Techniques to Improve Your Voice of the Customer Program

903

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What Is Customer Experience Analysis?

74

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What Is Robotic Process Automation (RPA)?

1,033

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6 Ways to Go Beyond Customer Surveys With Speech Analytics

64

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A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

3,499

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3 Reasons Why Agent Empathy Makes For Happier Customers

191

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White Paper: 5 Ways to Create Engaged and Empowered Call Centre Agents

76

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Artificial Intelligence in the Contact Centre: What You Should REALLY Know

1,967

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The Do’s and Don’ts of Digital Self-Service

1,287

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