Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Fax Machine
Case Study – The Complexities of the Simple Fax
A picture of someone rocketing up into the sky
Case Study: Fintech Firm Increases Agent Productivity by 30%
Gas Flame
Case Study: Seamless Front and Back Office
a large crowd of people in the shape of a big and small fish
Case Study: Littlefish Achieves 95% Satisfaction Rate
A person working from home
Case Study: How PAR Technology Uses UC Integration
A fashion designer stylish stand and working with color textile samples
Case Study: TechStyle Provides Connected Employee Experience
Tooth, health, dentistry objects on blue background
Case Study: Delta Dental Strategically Improves Customer Service
A laptop on a pink background with business icons above it
Case Study: Citation Is Making All the Difference
Red key button with a shopping cart on a computer keyboard
3 Key Insights From DCG’s Digital Shift
stack of magazines
Case Study: Managing the Customer Journey for Eaglemoss
Theatre concept with the white plastic masks on gold fabric
Case Study: Marlowe Theatre Provide Outstanding Service
Mailbox and mail
Case Study: How Post Office Ltd. Levelled Up Its Customer Service
Cozy street with tables of cafe in Paris
Case Study: Côte Is Delivering Exquisite Customer Service
Closeup pharmacist hand holding medicine box in pharmacy drugstore.
Case Study: Pharmacy2U Provides Cost-Effective Customer Support
Person with a laptop and phone with internet icons in front
Case Study: Zain Jordan Improves Customer Service
Person drawing graph line with points highlighted
Case Study: Playvox Solution Cuts Daily Variance in Half
The green figure of a person unites other people around him.
Case Study: Delivering Outstanding Customer Experience Using Google
Breakfast on a bed in a hotel room
Case Study: HotelBeds Tackles the Challenges of a Global Pandemic
Working together
Case Study: Comdata and Eaglemoss in the UK
Housing Association
Case Study: ForHousing Enhances Customer Experience
Red flower at harbour
Case Study: Thanet District Council Provide Better Service
Delivery service
Case Study: Glovo Pursues Growth and Scalability
Vector watercolor flag of Ireland
Case Study: Fingal County Council Improves Customer Care
Cup of coffee with heart shape smoke and coffee beans on burlap sack
Case Study: Costa Express Improved Its Customer Service
 
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