Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Red key button with a shopping cart on a computer keyboard
3 Key Insights From DCG’s Digital Shift
stack of magazines
Case Study: Managing the Customer Journey for Eaglemoss
Theatre concept with the white plastic masks on gold fabric
Case Study: Marlowe Theatre Provide Outstanding Service
Mailbox and mail
Case Study: How Post Office Ltd. Levelled Up Its Customer Service
Cozy street with tables of cafe in Paris
Case Study: Côte Is Delivering Exquisite Customer Service
Closeup pharmacist hand holding medicine box in pharmacy drugstore.
Case Study: Pharmacy2U Provides Cost-Effective Customer Support
Person with a laptop and phone with internet icons in front
Case Study: Zain Jordan Improves Customer Service
Person drawing graph line with points highlighted
Case Study: Playvox Solution Cuts Daily Variance in Half
The green figure of a person unites other people around him.
Case Study: Delivering Outstanding Customer Experience Using Google
Breakfast on a bed in a hotel room
Case Study: HotelBeds Tackles the Challenges of a Global Pandemic
Working together
Case Study: Comdata and Eaglemoss in the UK
Housing Association
Case Study: ForHousing Enhances Customer Experience
Red flower at harbour
Case Study: Thanet District Council Provide Better Service
Delivery service
Case Study: Glovo Pursues Growth and Scalability
Vector watercolor flag of Ireland
Case Study: Fingal County Council Improves Customer Care
Cup of coffee with heart shape smoke and coffee beans on burlap sack
Case Study: Costa Express Improved Its Customer Service
Education concept image
Case Study: Herts for Learning Customer Communications
Increasing Size Of Piggy Banks
Case Study: Rapid Growth for Optimum Credit
Digital stock market on a tablet screen
Case Study: Leading US Stock Exchange Switches to the Cloud
Healthcare illustration with icons
Case Study: Healthcare Products Company Migrates to Amazon Connect
Pizza boxes and pizza
Case Study: Pizza Hut Orders Up Better Customer Experience
Scaling up concept with cylinders
Case Study: Scaling Citizen Support During a Crisis
Online login on phone
Case Study: How CRMG Disrupted Its Industry With Cognigy AI
flooring and furniture material samples
Case Study: BISSELL Digitally Transforms Its Contact Centres
 
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