Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Colin Whelan

Colin Whelan, Senior Director International Customer Success, Aspect Software

Connect with Colin on LinkedIn

A photo Businesswoman Making Agenda On Personal Organiser At Workplace

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

10 Techniques to Reduce Time Spent on ID and Verification

What to Look For When Buying – A Contact Centre Desktop Application

23 Ways to Improve Long-Term Productivity in the Contact Centre

agent post it notes

25 Ways Technology Can … Increase Agent Productivity

Sabio BA Case Study box

Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

Synthflow Ghosting Customers box

Latest Resources

Report: How AI Can Empower Every Employee

Report: How AI Can Empower Every Employee

The Inner Circle Guide to Agentic AI

The Inner Circle Guide to Agentic AI

Assembled Capacity Planning Template June 2025 box

Upcoming Events

thumbnail advert promoting event AI Agents in Action: Faster Resolutions. Lower Costs. Better Experiences – Webinar

AI Agents in Action: Faster Resolutions. Lower Costs. Better Experiences – Webinar

thumbnail advert promoting event Smarter Scheduling for Happier Agents – Webinar

Smarter Scheduling for Happier Agents – Webinar

Advertise With us box

image for news story

How To Transfer a Call Professionally (on Any Device)

image for news story

A Guide to AI Agent Assist

NICE CXone Vulnerability Report 2025 Box

Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Genesys Unify CRM CX Cloud Checklist box

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

Thumbnail The Top 50 Words to Describe Yourself on Your CV in 2025

The Top 50 Words to Describe Yourself on Your CV in 2025

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

Thumbnail The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2002 - 2025 | Terms | Cookies | Privacy | Contact | Advertise