Colin Whelan - Call Centre Helper

Connect with Colin on LinkedIn "> Colin Whelan - Call Centre Helper

Colin Whelan

Colin Whelan, Senior Director International Customer Success, Aspect Software

Connect with Colin on LinkedIn

Recent Articles Most Viewed Articles

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

The Secrets to Scheduling Multiskilled Agents

The Secrets to Scheduling Multiskilled Agents

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

10 Techniques to Reduce Time Spent on ID and Verification

10 Techniques to Reduce Time Spent on ID and Verification

23 Ways to Improve Long-Term Productivity in the Contact Centre

23 Ways to Improve Long-Term Productivity in the Contact…

25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?