Colin Whelan - Call Centre Helper

Connect with Colin on LinkedIn "> Colin Whelan - Call Centre Helper

Colin Whelan

Colin Whelan, Senior Director International Customer Success, Aspect Software

Connect with Colin on LinkedIn

Recent Articles Most Viewed Articles

Get the Best Out of Your Hybrid Agents

Get the Best Out of Your Hybrid Agents

The Secrets to Scheduling Multiskilled Agents

The Secrets to Scheduling Multiskilled Agents

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

10 Techniques to Reduce Time Spent on ID and Verification

10 Techniques to Reduce Time Spent on ID and Verification

23 Ways to Improve Long-Term Productivity in the Contact Centre

23 Ways to Improve Long-Term Productivity in the Contact…

25 Ways Technology Can … Increase Agent Productivity

25 Ways Technology Can … Increase Agent Productivity

What to Look For When Buying – A Contact Centre Desktop Application

What to Look For When Buying – A Contact Centre…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?