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Articles - Colin Whelan

Colin Whelan, Senior Director International Customer Success, Aspect Software

Connect with Colin on LinkedIn

A photo Businesswoman Making Agenda On Personal Organiser At Workplace

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

10 Techniques to Reduce Time Spent on ID and Verification

23 Ways to Improve Long-Term Productivity in the Contact Centre

agent post it notes

25 Ways Technology Can … Increase Agent Productivity

What to Look For When Buying – A Contact Centre Desktop Application

Synthflow Ghosting Customers box

Editor's Pick

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

Thumbnail 10 New Ways Tech Is Helping Agents Right Now

10 New Ways Tech Is Helping Agents Right Now

Thumbnail Stop Making Your Absence Rates Go Up!

Stop Making Your Absence Rates Go Up!

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