Articles - Content Guru

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Content Guru’s Martin Taylor Wins LDC Alumni Award
Customer Data Platform concept
Want to get Agentic AI-Ready? Start With a Customer Data Platform
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Three Ways a Customer Data Platform Will Transform Your Business
Credit Union. the inscription on magnifying glass on wooden background
Content Guru Expands Presence in US Credit Union Sector
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ISG’s 2025 Buyers Guide for Contact Centers
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The Secrets to Scheduling Multiskilled Agents
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Content Guru Expands European Presence With New Athens Office
Voice of Customer VoC illustration with customer feedback collection, surveys and analysis. VoC insights, customer experience and data visualization themes
What’s Next for Voice of the Customer (VoC)?
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Content Guru Exemplary Vendor in Six ISG Reports
Omni-Data + Omni-Channel: The Magic Formula for Superior CX
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Gartner Releases Magic Quadrant for CCaaS 2025
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Content Guru Secures Six Industry Award Nominations
Customer Database concept
The Customer Data Platform – Introducing the Future of CX
WFM impact concept with people icons on blocks connected to one with a target
Where Do WFM Systems Have the Biggest Impact?
Human and technology collaboration concept with robot and human hand reaching for each other
10 New Ways Tech Is Helping Agents Right Now
Bad Habits That Kill Resource Planning
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What Could an Agentic AI-Powered Future Look Like?
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How to Maintain High Quality on Self-Service Channels
ROI and Attribution Analysis with AI abstract concept
To Achieve AI Success, You Need to Demonstrate Strong AI ROI
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Content Guru and Together Win Top AI Project Award
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Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru
Agent data concept with illustration of graphs and employees looking at stats
Have Wallboards Had Their Day?
Intelligent automated contact centre concept with robot hand holding cube with contact icons
What Are Intelligent Contact Centres Doing Right Now?
BPO Concept
Case Study: Serco Transforms Job Coaching With Content Guru

Latest Reports

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Webinar Replay: Raising the Bar for CX in 2026
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White Paper: Policing in the Age of AI
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White Paper: Three Agentic AI Workflows You Can Implement Right Now
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White Paper: Creating Delightful Retail Customer Experiences
 
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