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Articles - Content Guru

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ISG’s 2025 Buyers Guide For Contact Centers

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The Secrets to Scheduling Multiskilled Agents

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Content Guru Expands European Presence With New Athens Office

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What’s Next for Voice of the Customer (VoC)?

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Content Guru Exemplary Vendor in Six ISG Reports

Omni-Data + Omni-Channel: The Magic Formula for Superior CX

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Gartner Releases Magic Quadrant for CCaaS 2025

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Content Guru Secures Six Industry Award Nominations

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The Customer Data Platform – Introducing the Future of CX

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Where Do WFM Systems Have the Biggest Impact?

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10 New Ways Tech Is Helping Agents Right Now

Bad Habits That Kill Resource Planning

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What Could an Agentic AI-Powered Future Look Like?

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How to Maintain High Quality on Self-Service Channels

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To Achieve AI Success, You Need to Demonstrate Strong AI ROI

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Content Guru and Together Win Top AI Project Award

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Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru

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Have Wallboards Had Their Day?

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What Are Intelligent Contact Centres Doing Right Now?

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Case Study: Serco Transforms Job Coaching With Content Guru

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Content Guru Scores 100% Recommendation in Gartner Report

15 Proven Tactics to Reduce Abandon Rate

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77% Report Cost Savings From AI in CX

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What Not to Miss at Customer Contact Week Las Vegas 2025

Latest Reports

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White Paper: Three Agentic AI Workflows You Can Implement Right Now

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White Paper: Creating Delightful Retail Customer Experiences

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eBook: AI Playbook - Your Guide to AI in CX

8x8 Build Sustainable CX Practice Box

Editor's Pick

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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