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Articles - Customer Satisfaction (CSAT)

Discover our range of materials on measuring and improving CSAT scores in contact centres.

Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience

The Best Ways to Improve First Contact Resolution

Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction

How to make your customers feel loved

Top Customer Service Strategies – No 9. Measure Your Performance

Training Cheat Sheet – Handling Customer Objections

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

The best ways to collect customer feedback

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

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The Best Ways to Carry out a Customer Satisfaction Survey

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

Five tips to improve customer retention

Debunking the Customer Effort Score

The best ways to end an inbound complaint call

C is for Customer

Seven Deadly Sins of Call Quality Monitoring

Does a contact centre really need to be world class?

Measuring customer satisfaction and driving behaviour

The “Hard Times” customer retention guide

A Ready-Made Customer Satisfaction Survey Template

A Complaining Customer is Your Most Important Customer

Getting Customer Satisfaction Surveys Right First Time