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About Us
Articles - Customer Satisfaction (CSAT)
Discover our range of materials on measuring and improving CSAT scores in contact centres.
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33 Quick Wins for Performance and Quality
What Is the Best Way to Measure First Contact Resolution?
5 Ways to Increase Customer Satisfaction
Recorded Webinar: Customer Effort and the Contact Centre
Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience
The Best Ways to Improve First Contact Resolution
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
How to make your customers feel loved
Top Customer Service Strategies – No 9. Measure Your Performance
Training Cheat Sheet – Handling Customer Objections
Best Tips, Phrases and Words to Use for Building Rapport
The best ways to collect customer feedback
Top Customer Service Strategies – No.5 Listen to Your Customers and Staff
The Best Ways to Carry out a Customer Satisfaction Survey
Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty
Five tips to improve customer retention
Debunking the Customer Effort Score
The best ways to end an inbound complaint call
C is for Customer
Seven Deadly Sins of Call Quality Monitoring
Does a contact centre really need to be world class?
Measuring customer satisfaction and driving behaviour
The “Hard Times” customer retention guide
A Ready-Made Customer Satisfaction Survey Template
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Editor's Pick
10 Ways to Give New Recruits an Amazing Welcome
How to Encourage Your Teams Back to the Office
Make Fridays More Fun in Your Contact Centre
How to Support Your Agents Through a Personal Crisis
Latest Resources
2025 Survey Report: What Contact Centres Are Doing Right Now
Research: The Future of AI-Powered Experiences
Upcoming Events
CIO 360 Dinner Roundtable
How to Cut Churn, Boost NPS, and Prep for Black Friday – Webinar
Latest Blogs
Want to get Agentic AI-Ready? Start With a Customer Data Platform
What Is Multi-Agent Orchestration? An Overview
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
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