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About Us
Articles - Customer Satisfaction (CSAT)
Discover our range of materials on measuring and improving CSAT scores in contact centres.
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RECENT
POPULAR
5 Ways to Increase Customer Satisfaction
Recorded Webinar: Customer Effort and the Contact Centre
Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience
The Best Ways to Improve First Contact Resolution
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
How to make your customers feel loved
Top Customer Service Strategies – No 9. Measure Your Performance
Training Cheat Sheet – Handling Customer Objections
Best Tips, Phrases and Words to Use for Building Rapport
The best ways to collect customer feedback
Top Customer Service Strategies – No.5 Listen to Your Customers and Staff
The Best Ways to Carry out a Customer Satisfaction Survey
Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty
Five tips to improve customer retention
Debunking the Customer Effort Score
The best ways to end an inbound complaint call
C is for Customer
Seven Deadly Sins of Call Quality Monitoring
Does a contact centre really need to be world class?
Measuring customer satisfaction and driving behaviour
The “Hard Times” customer retention guide
A Ready-Made Customer Satisfaction Survey Template
A Complaining Customer is Your Most Important Customer
Getting Customer Satisfaction Surveys Right First Time
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Editor's Pick
10 New Ways Tech Is Helping Agents Right Now
Stop Making Your Absence Rates Go Up!
10 Quick Wins to Help Agents Recover From a Tough Day
Ways to Reduce Friction Between Agents Working on Different Channels
