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Articles - CustomerSure
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Top 10 Contact Centre Software and Technology
5 Places to Source Great Customer Feedback
14 Tips to Provide a Kind Customer Experience
Effective Ways to Gather Customer and Advisor Feedback
23 Contact Centre Predictions for 2019
11 Customer Retention Strategies
Why Customer Feedback Should Be Central to Your Call Centre Strategy
4 Steps to Drive Customer Feedback Into the Wider Business
How Can I Make My Contact Centre Customer-Centric?
5 Key Characteristics of the Best Customer Service Employees
Should You Hire Heston or Delia to Run Your Service Improvement Project?
How Can I Monitor Quality Across all Contact Centre Channels?
Why Do You Even Want to Send a Customer Satisfaction Survey?
Case Study: GBG’s Successful Global Voice of the Customer Programme
16 Ways to Improve Your Net Promoter Score (NPS)
How to GDPR-Proof Your Customer Satisfaction Surveys
What Exactly Is a 360 Degree View of the Customer?
Top 10 Contact Centre Software and Technology 2018
5 Simple Tips for Improving Tone of Voice in Customer Service
3 Reasons Why Benchmarking Customer Satisfaction Is Pointless
6 Ways to Wow and Win Back Lost Customers
How to Respond to a Negative Review
The Best Contact Centre Survey Questions to Ask
Editor's Pick
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
Latest Resources
Report: The Inner Circle Guide to AI-Enabled Agent Assistance
SPARK Matrix: Speech Analytics, Q1 2024 Report
Upcoming Events
Conversational AI & Customer Experience Summit
Thu 18 Apr 2024
Empowering Business with Artificial Intelligence
Thu 18 Apr 2024
Latest Insights
Three Bold Predictions for the Future of Customer Interactions in Contact Centres
Now is the Time to Adapt and Embrace AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?