Articles - CustomerSure

The top 10 contact centre technology award 2019 winners podium

195,022

Top 10 Contact Centre Software and Technology

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

7,460

5 Places to Source Great Customer Feedback

4,812

14 Tips to Provide a Kind Customer Experience

523

Effective Ways to Gather Customer and Advisor Feedback

8,406

23 Contact Centre Predictions for 2019

7,462

11 Customer Retention Strategies

717

Why Customer Feedback Should Be Central to Your Call Centre Strategy

328

4 Steps to Drive Customer Feedback Into the Wider Business

2,287

How Can I Make My Contact Centre Customer-Centric?

1,543

5 Key Characteristics of the Best Customer Service Employees

219

Should You Hire Heston or Delia to Run Your Service Improvement Project?

2,336

How Can I Monitor Quality Across all Contact Centre Channels?

996

Why Do You Even Want to Send a Customer Satisfaction Survey?

802

Case Study: GBG’s Successful Global Voice of the Customer Programme

Improve NPS Score

43,143

16 Ways to Improve Your Net Promoter Score (NPS)

1,066

How to GDPR-Proof Your Customer Satisfaction Surveys

143,106

What Exactly Is a 360 Degree View of the Customer?

2,308

Top 10 Contact Centre Software and Technology 2018

5,861

5 Simple Tips for Improving Tone of Voice in Customer Service

2,069

3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

2,017

6 Ways to Wow and Win Back Lost Customers

2,311

How to Respond to a Negative Review

28,221

The Best Contact Centre Survey Questions to Ask