Articles - CustomerSure

The top 10 contact centre technology award 2019 winners podium

197,449

Top 10 Contact Centre Software and Technology

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

8,254

5 Places to Source Great Customer Feedback

5,263

14 Tips to Provide a Kind Customer Experience

561

Effective Ways to Gather Customer and Advisor Feedback

8,887

23 Contact Centre Predictions for 2019

8,062

11 Customer Retention Strategies

782

Why Customer Feedback Should Be Central to Your Call Centre Strategy

367

4 Steps to Drive Customer Feedback Into the Wider Business

2,469

How Can I Make My Contact Centre Customer-Centric?

1,631

5 Key Characteristics of the Best Customer Service Employees

257

Should You Hire Heston or Delia to Run Your Service Improvement Project?

2,521

How Can I Monitor Quality Across all Contact Centre Channels?

1,042

Why Do You Even Want to Send a Customer Satisfaction Survey?

848

Case Study: GBG’s Successful Global Voice of the Customer Programme

Improve NPS Score

44,978

16 Ways to Improve Your Net Promoter Score (NPS)

1,123

How to GDPR-Proof Your Customer Satisfaction Surveys

144,588

What Exactly Is a 360 Degree View of the Customer?

2,593

Top 10 Contact Centre Software and Technology 2018

6,222

5 Simple Tips for Improving Tone of Voice in Customer Service

2,177

3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

2,211

6 Ways to Wow and Win Back Lost Customers

2,501

How to Respond to a Negative Review

28,949

The Best Contact Centre Survey Questions to Ask