Articles about CustomerSure

The top 10 contact centre technology award 2019 winners podium

183,245

Top 10 Contact Centre Software and Technology 2019

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

3,581

5 Places to Source Great Customer Feedback

3,861

14 Tips to Provide a Kind Customer Experience

401

Effective Ways to Gather Customer and Advisor Feedback

7,157

23 Contact Centre Predictions for 2019

5,733

11 Customer Retention Strategies

519

Why Customer Feedback Should Be Central to Your Call Centre Strategy

229

4 Steps to Drive Customer Feedback Into the Wider Business

1,939

How Can I Make My Contact Centre Customer-Centric?

1,393

5 Key Characteristics of the Best Customer Service Employees

151

Should You Hire Heston or Delia to Run Your Service Improvement Project?

1,784

How Can I Monitor Quality Across all Contact Centre Channels?

824

Why Do You Even Want to Send a Customer Satisfaction Survey?

663

Case Study: GBG’s Successful Global Voice of the Customer Programme

36,625

16 Ways to Improve Your Net Promoter Score

915

How to GDPR-Proof Your Customer Satisfaction Surveys

136,958

What Exactly Is a “360 Degree View of the Customer”?

1,162

Top 10 Contact Centre Software and Technology 2018

4,996

5 Simple Tips for Improving Tone of Voice in Customer Service

1,872

3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

1,502

6 Ways to Wow and Win Back Lost Customers

1,755

How to Respond to a Negative Review

26,118

The Best Questions to Ask on a Contact Centre Survey