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Articles about CustomerSure

The top 10 contact centre technology award 2019 winners podium

Top 10 Contact Centre Software and Technology 2019

167,746

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The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

5 Places to Source Great Customer Feedback

1,383

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14 Tips to Provide a Kind Customer Experience

2,448

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Effective Ways to Gather Customer and Advisor Feedback

182

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23 Contact Centre Predictions for 2019

6,317

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11 Customer Retention Strategies

3,214

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Why Customer Feedback Should Be Central to Your Call Centre Strategy

337

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4 Steps to Drive Customer Feedback Into the Wider Business

110

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How Can I Make My Contact Centre Customer-Centric?

1,354

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5 Key Characteristics of the Best Customer Service Employees

585

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Should You Hire Heston or Delia to Run Your Service Improvement Project?

60

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How Can I Monitor Quality Across all Contact Centre Channels?

1,274

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Why Do You Even Want to Send a Customer Satisfaction Survey?

461

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Case Study: GBG’s Successful Global Voice of the Customer Programme

372

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4 Tips to Avoid the Pitfalls of Social Media Customer Service

217

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16 Ways to Improve Your Net Promoter Score

19,627

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The CEO Interview: Guy Letts at CustomerSure

416

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How to GDPR-Proof Your Customer Satisfaction Surveys

619

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What Exactly Is a “360 Degree View of the Customer”?

121,434

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Top 10 Contact Centre Software and Technology 2018

618

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