Articles - CustomerSure

The top 10 contact centre technology award 2019 winners podium

202,396

Top 10 Contact Centre Software and Technology

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

8,574

5 Places to Source Great Customer Feedback

5,560

14 Tips to Provide a Kind Customer Experience

590

Effective Ways to Gather Customer and Advisor Feedback

9,251

23 Contact Centre Predictions for 2019

8,580

11 Customer Retention Strategies

817

Why Customer Feedback Should Be Central to Your Call Centre Strategy

388

4 Steps to Drive Customer Feedback Into the Wider Business

2,639

How Can I Make My Contact Centre Customer-Centric?

1,694

5 Key Characteristics of the Best Customer Service Employees

279

Should You Hire Heston or Delia to Run Your Service Improvement Project?

2,652

How Can I Monitor Quality Across all Contact Centre Channels?

1,082

Why Do You Even Want to Send a Customer Satisfaction Survey?

878

Case Study: GBG’s Successful Global Voice of the Customer Programme

Improve NPS Score

47,191

16 Ways to Improve Your Net Promoter Score (NPS)

1,199

How to GDPR-Proof Your Customer Satisfaction Surveys

146,087

What Exactly Is a 360 Degree View of the Customer?

4,459

Top 10 Contact Centre Software and Technology 2018

6,750

5 Simple Tips for Improving Tone of Voice in Customer Service

2,225

3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

2,390

6 Ways to Wow and Win Back Lost Customers

2,677

How to Respond to a Negative Review

29,545

The Best Contact Centre Survey Questions to Ask