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Articles about CustomerSure

The top 10 contact centre technology award 2019 winners podium

Top 10 Contact Centre Software and Technology 2019

160,499

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The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

5 Places to Source Great Customer Feedback

1,280

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14 Tips to Provide a Kind Customer Experience

2,090

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Effective Ways to Gather Customer and Advisor Feedback

173

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23 Contact Centre Predictions for 2019

6,215

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11 Customer Retention Strategies

2,632

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Why Customer Feedback Should Be Central to Your Call Centre Strategy

303

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4 Steps to Drive Customer Feedback Into the Wider Business

110

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How Can I Make My Contact Centre Customer-Centric?

1,158

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5 Key Characteristics of the Best Customer Service Employees

480

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Should You Hire Heston or Delia to Run Your Service Improvement Project?

62

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How Can I Monitor Quality Across all Contact Centre Channels?

1,212

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Why Do You Even Want to Send a Customer Satisfaction Survey?

381

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Case Study: GBG’s Successful Global Voice of the Customer Programme

223

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4 Tips to Avoid the Pitfalls of Social Media Customer Service

199

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16 Ways to Improve Your Net Promoter Score

13,953

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The CEO Interview: Guy Letts at CustomerSure

411

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How to GDPR-Proof Your Customer Satisfaction Surveys

592

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What Exactly Is a “360-Degree View of the Customer”?

114,771

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Top 10 Contact Centre Software and Technology 2018

507

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