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Articles - CustomerSure
190,556
Top 10 Contact Centre Software and Technology 2019
6,074
5 Places to Source Great Customer Feedback
4,430
14 Tips to Provide a Kind Customer Experience
475
Effective Ways to Gather Customer and Advisor Feedback
7,796
23 Contact Centre Predictions for 2019
6,700
11 Customer Retention Strategies
605
Why Customer Feedback Should Be Central to Your Call Centre Strategy
286
4 Steps to Drive Customer Feedback Into the Wider Business
2,102
How Can I Make My Contact Centre Customer-Centric?
1,483
5 Key Characteristics of the Best Customer Service Employees
189
Should You Hire Heston or Delia to Run Your Service Improvement Project?
2,013
How Can I Monitor Quality Across all Contact Centre Channels?
916
Why Do You Even Want to Send a Customer Satisfaction Survey?
753
Case Study: GBG’s Successful Global Voice of the Customer Programme
40,506
16 Ways to Improve Your Net Promoter Score (NPS)
1,005
How to GDPR-Proof Your Customer Satisfaction Surveys
140,999
What Exactly Is a 360 Degree View of the Customer?
1,694
Top 10 Contact Centre Software and Technology 2018
5,482
5 Simple Tips for Improving Tone of Voice in Customer Service
1,981
3 Reasons Why Benchmarking Customer Satisfaction Is Pointless
1,789
6 Ways to Wow and Win Back Lost Customers
2,121
How to Respond to a Negative Review
27,285
The Best Contact Centre Survey Questions to Ask
Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
UK Phonetic Alphabet – Free Download
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Latest Resources
eBook: Build Your Ideal Workforce Engagement Management Solution
White Paper: The Changing Landscape of Customer Communications
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Latest Insights
How Predictive Dialers Work and Why They’re Essential
5 Ways to be a Better Ally in Contact Centers
Latest News
Vonage Leads the 2022 CPaaS Omdia Universe Report
Swim England Embraces the Flexibility of Remote Work With 8×8
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