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The top 10 contact centre technology award 2019 winners podium

Top 10 Contact Centre Software and Technology 2019

172,482

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The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

5 Places to Source Great Customer Feedback

1,629

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14 Tips to Provide a Kind Customer Experience

2,854

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Effective Ways to Gather Customer and Advisor Feedback

234

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23 Contact Centre Predictions for 2019

6,455

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11 Customer Retention Strategies

3,930

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Why Customer Feedback Should Be Central to Your Call Centre Strategy

393

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4 Steps to Drive Customer Feedback Into the Wider Business

117

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How Can I Make My Contact Centre Customer-Centric?

1,568

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5 Key Characteristics of the Best Customer Service Employees

890

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Should You Hire Heston or Delia to Run Your Service Improvement Project?

84

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How Can I Monitor Quality Across all Contact Centre Channels?

1,387

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Why Do You Even Want to Send a Customer Satisfaction Survey?

611

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Case Study: GBG’s Successful Global Voice of the Customer Programme

478

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16 Ways to Improve Your Net Promoter Score

25,451

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How to GDPR-Proof Your Customer Satisfaction Surveys

744

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What Exactly Is a “360 Degree View of the Customer”?

127,061

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Top 10 Contact Centre Software and Technology 2018

709

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5 Simple Tips for Improving Tone of Voice in Customer Service

4,197

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3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

1,609

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