Articles - CustomerSure

The top 10 contact centre technology award 2019 winners podium

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Top 10 Contact Centre Software and Technology 2019

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

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5 Places to Source Great Customer Feedback

4,430

14 Tips to Provide a Kind Customer Experience

475

Effective Ways to Gather Customer and Advisor Feedback

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23 Contact Centre Predictions for 2019

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11 Customer Retention Strategies

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Why Customer Feedback Should Be Central to Your Call Centre Strategy

286

4 Steps to Drive Customer Feedback Into the Wider Business

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How Can I Make My Contact Centre Customer-Centric?

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5 Key Characteristics of the Best Customer Service Employees

189

Should You Hire Heston or Delia to Run Your Service Improvement Project?

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How Can I Monitor Quality Across all Contact Centre Channels?

916

Why Do You Even Want to Send a Customer Satisfaction Survey?

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Case Study: GBG’s Successful Global Voice of the Customer Programme

Improve NPS Score

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16 Ways to Improve Your Net Promoter Score (NPS)

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How to GDPR-Proof Your Customer Satisfaction Surveys

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What Exactly Is a 360 Degree View of the Customer?

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Top 10 Contact Centre Software and Technology 2018

5,482

5 Simple Tips for Improving Tone of Voice in Customer Service

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3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

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6 Ways to Wow and Win Back Lost Customers

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How to Respond to a Negative Review

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The Best Contact Centre Survey Questions to Ask