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Articles - CustomerSure

Discover and explore our CustomerSure content collection, including articles, blogs, news stories, case studies, resources and more.

The top 10 contact centre technology award 2019 winners podium

Top 10 Contact Centre Software and Technology

The word feedback is surrounded by survey, opinion, result, idea, comment, advice, rating and response

5 Places to Source Great Customer Feedback

14 Tips to Provide a Kind Customer Experience

Effective Ways to Gather Customer and Advisor Feedback

23 Contact Centre Predictions for 2019

11 Customer Retention Strategies

Why Customer Feedback Should Be Central to Your Call Centre Strategy

4 Steps to Drive Customer Feedback Into the Wider Business

How Can I Make My Contact Centre Customer-Centric?

5 Key Characteristics of the Best Customer Service Employees

Should You Hire Heston or Delia to Run Your Service Improvement Project?

How Can I Monitor Quality Across all Contact Centre Channels?

Why Do You Even Want to Send a Customer Satisfaction Survey?

Case Study: GBG’s Successful Global Voice of the Customer Programme

Improve NPS Score

16 Ways to Improve Your Net Promoter Score (NPS)

How to GDPR-Proof Your Customer Satisfaction Surveys

What Exactly Is a 360 Degree View of the Customer?

Top 10 Contact Centre Software and Technology 2018

5 Simple Tips for Improving Tone of Voice in Customer Service

3 Reasons Why Benchmarking Customer Satisfaction Is Pointless

6 Ways to Wow and Win Back Lost Customers

How to Respond to a Negative Review

The Best Contact Centre Survey Questions to Ask