Articles - Editor’s Picks

Our Editor’s Picks page features a hand-selected collection of standout articles from across Call Centre Helper. These pieces have been chosen for their insight, originality, and relevance to the challenges contact centre leaders face today. Explore expert opinions, best practices, and real-world examples covering topics such as customer experience, technology, and people management. Each article offers valuable takeaways to help you improve performance and stay ahead of the latest industry trends.

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19 Intelligent Ideas to Improve Employee Experience
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How to Prepare Agents for Team Leader Roles
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20 Ways to Upskill Your Contact Centre Advisors
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How to Effectively Manage a Team Leader’s Time
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An Action Plan for Dealing With Absenteeism
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How to Negotiate Solutions With a Customer
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How to Get Your Advisors to Show Genuine Interest in Customers
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28 Brilliant Hacks to Improve Contact Centre Efficiency
Video Image: Employee Engagement – 10 Experts Share Their Favourite Advice
10 Expert Tips for Employee Engagement
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How to Deliver Bad News to a Customer – With Examples
Video Image: Call Centre Metrics – 10 Experts Share Their Favourite Advice
10 Expert Tips for Call Centre Metrics
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Making Your Customer Service Writing Simple, Friendly and Personal
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20 First Call Resolution Tips (FCR)
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50 Call Centre Best Practices
Video Image: Remote Working – 10 Experts Share Their Favourite Advice
10 Expert Tips for Remote Working
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How to Unlock the Potential of Your Call Centre Agents
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Dealing With COVID-Fatigue in the Contact Centre
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50 Quick Ideas to Improve Contact Centre Performance
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30 Contact Centre Predictions for 2021
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15 Great Ideas to Make Remote Working Fun
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10 Employee-Focused Customer Service Goals
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“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
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Customer Service: 50 Nice Words to Say to Someone
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10 Examples of Customer Service Activities