Articles - Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
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How to Improve Your Customer Service With Emotional Intelligence
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5 Important Call Centre Metrics to Improve Agent Performance
A photo of a call centre agent listening
How to Improve Your Customer Service Listening Skills
A picture of the digital customer engagement concept
The Top 10 Trends in Digital Customer Engagement
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How to Achieve Customer Loyalty in a Digital World
A photo of an engaged staff member being carried away by balloons
Remote Staff Engagement: 9 Strategies to Make Your Team Smile
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
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Customer Service Language: Changing the Language of Your Contact Centre
A picture of the team leadership concepts with ducks
Team Leadership: What Makes a Great Leader?
Rapport Building With Angry Customers – With Examples
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15 Golden Rules of Webchat
4 Key Objectives to Improve Productivity and Customer Experience
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32 Call Centre KPIs That You Need to Track (And Why!)
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How to Achieve Excellent Customer Service Through Coaching
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Customer Service Feedback: How to Perfect Your Strategy
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27 Positive Statements to Use In Difficult Situations
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The Top 10 Customer Service Strategies That Stand the Test of Time
A picture of the word "csat" above some happy people
What Is CSAT? – With a Meaning, Calculations and Great Tips
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What Does Employee Empowerment REALLY Mean?
A photo of a homeworking call centre agent
15 Contact Centre Homeworking Problems and How to Overcome Them
A picture of someone pushing a fifth star into place, representing the improving CX concept
Improve Customer Experience: 5 Strategies That You NEED to Try
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Customer Trends Shaping the Contact Centre of the Future
Person looking shocked at the ceiling
How to Create Reassuring On-Hold and IVR Messages – With Examples
 
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