Articles - Editor’s Picks

Browse our hand-picked selection of some of the best and most popular content Call Centre Helper has published.

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A cartoon of an difficult customer
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
A picture nice words to say to someone
Customer Service: 50 Nice Words to Say to Someone
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10 Examples of Customer Service Activities
A picture of email management concept
What Is Customer Email Management? – With 10 Tips, Software Advice and Mistakes to Avoid
A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
A picture of an icon for emotional intelligence
How to Improve Your Customer Service With Emotional Intelligence
A photo of a happy call centre agent
5 Important Call Centre Metrics to Improve Agent Performance
A photo of a call centre agent listening
How to Improve Your Customer Service Listening Skills
A picture of the digital customer engagement concept
The Top 10 Trends in Digital Customer Engagement
A photo of the pledge of allegiance to signal loyalty
How to Achieve Customer Loyalty in a Digital World
A photo of an engaged staff member being carried away by balloons
Remote Staff Engagement: 9 Strategies to Make Your Team Smile
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
A picture of English language letters
Customer Service Language: Changing the Language of Your Contact Centre
A picture of the team leadership concepts with ducks
Team Leadership: What Makes a Great Leader?
Rapport Building With Angry Customers – With Examples
A picture of a webchat conversation
15 Golden Rules of Webchat
4 Key Objectives to Improve Productivity and Customer Experience
A picture of someone tracking footprints
32 Call Centre KPIs That You Need to Track (And Why!)
A picture of people clapping excellence
How to Achieve Excellent Customer Service Through Coaching
A photo of faces being drawn, which represent feedback
Customer Service Feedback: How to Perfect Your Strategy
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
A photo of a chess strategy
The Top 10 Customer Service Strategies That Stand the Test of Time
A picture of the word "csat" above some happy people
What Is CSAT? – With a Meaning, Calculations and Great Tips
A picture of an empowerment megaphone
What Does Employee Empowerment REALLY Mean?
 
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